Service Desk Support Specialist
6 days ago
A leading staffing agency, Insight Global, is seeking a skilled Service Desk Analyst to provide exceptional customer support for their clients. The ideal candidate will be responsible for coordinating and providing support for users of company systems, approaching issues and problems, and finding satisfactory solutions or escalating to an appropriate level. The Service Desk Analyst will also assist other team members with tasks as needed and improve end-user productivity by providing a single point of contact for problem resolution and information.
Key Responsibilities:- Provide superior customer support for clients and their subsidiaries
- Coordinate and provide support for users of company systems
- Approach issues and problems, find satisfactory solutions or escalate to an appropriate level
- Assist other team members with tasks as needed
- Improve end-user productivity by providing a single point of contact for problem resolution and information
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and technical skills
- Experience with ticketing systems and customer support software
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