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Guest Experience Manager

1 week ago

Dubai, Dubai, United Arab Emirates 25hours Hotels Full time
Reservations and Guest Services

We are looking for a skilled and organized Reservations and Guest Services professional to join our front desk team at 25hours Hotels. This role involves managing reservations, handling guest inquiries, and providing exceptional guest service.

Responsibilities
  • Managing Reservations: Booking, confirming, and processing guest reservations via phone, email, or online booking platforms.
  • Availability and Rates Management: Ensuring that reservation systems are updated with correct availability, pricing, and promotions for rooms or services.
  • Modifying and Cancelling Reservations: Making changes to existing bookings as requested by guests, such as date changes, room upgrades, or cancellations.

Requirements

  • Excellent Customer Service Skills: Providing exceptional guest service and responding to inquiries in a professional and courteous manner.
  • Strong Organizational Skills: Managing multiple tasks and responsibilities while maintaining attention to detail and accuracy.