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Guest Experience Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Estemarat Group Full time

Welcome to the Estemarat Group, where we are dedicated to providing exceptional guest experiences in Dubai As a Guest Experience Specialist, you will play a vital role in ensuring our valued guests receive the highest level of service and support during their stay.

About the Job:

  • This position involves interacting with guests from diverse backgrounds and cultures, providing personalized attention and support to meet their unique needs.
  • You will have a thorough understanding of hotel operations, including room assignments, billing, and reservations.
  • Excellent communication and interpersonal skills are essential in this role, as you will work closely with guests, colleagues, and other stakeholders to deliver seamless experiences.
  • You will also be responsible for managing guest records, maintaining accurate and up-to-date information, and ensuring compliance with hotel policies.

Requirements and Qualifications:

  • High school diploma or equivalent; a degree in hospitality management is a plus.
  • Previous experience as a Guest Experience Specialist, Receptionist, or in a customer service role is preferred.
  • Proficiency in hotel management software (e.g., Opera PMS or similar).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive attitude.
  • Fluency in English; knowledge of Arabic or additional languages is an advantage.
  • Ability to work flexible shifts, including nights, weekends, and holidays.