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Application Support Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time
Job Summary

We are seeking a highly skilled Application Support Specialist to join our team at Halian UAE. As an Application Support Specialist, you will play a critical role in ensuring the efficient operation of our software applications.

Key Responsibilities
  • Application Support: Provide timely and effective support to our clients and internal stakeholders, resolving software application issues and improving overall system performance.
  • Analysis and Troubleshooting: Conduct thorough analyses of software application functionality, identifying areas for improvement and implementing solutions to enhance user experience.
  • Collaboration and Communication: Work closely with cross-functional teams, including software development, internal users, and clients, to ensure seamless application performance and resolve complex issues.
  • Release Management: Ensure the smooth execution of release management processes, ensuring continued and synchronized functionality across environments.
  • Error Resolution: Identify and escalate serious application errors to the Technical Team Lead, ensuring prompt resolution and minimizing downtime.
  • Documentation and Record-Keeping: Maintain accurate records of configuration changes, application updates, and performance monitoring.
Requirements
  • Education: Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar field.
  • Experience: Demonstrable experience as an Application Support Engineer in a related field, with a strong understanding of software application support principles.
  • Technical Skills: Proficiency in using T-SQL and database management, with knowledge of coding languages such as C#, JavaScript, Angular, and VB.Net.
  • Soft Skills: Excellent communication and documentation skills, with the ability to work independently and as part of a team.