Client Service Ambassador

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Talent Higher sharjah Full time
Key Responsibilities:

We are seeking a highly skilled and dedicated Client Service Ambassador to join our team at Talent Higher sharjah. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Accountabilities:
  • Customer Engagement: Respond promptly to customer inquiries via various channels, providing timely and accurate solutions to their queries.
  • Issue Resolution: Escalate complex issues to management and collaborate with colleagues to find effective solutions.
  • Feedback and Improvement: Gather customer feedback and share it with colleagues and other departments to drive product and service enhancements.
  • Product Knowledge: Stay up-to-date with new products and services, attending workshops and meetings as required.
  • Training and Development: Provide training to new customer service agents, ensuring they have the necessary skills to deliver exceptional service.
  • Confidentiality: Maintain the highest level of confidentiality when handling client information.
Requirements:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong commitment to delivering exceptional customer service.



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