Customer Service Ambassador

3 weeks ago


Sharjah, Sharjah, United Arab Emirates client of talentmate sharjah Full time
Key Responsibilities:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client service team, you will be responsible for providing exceptional support to our clients through various communication channels.

Key Performance Indicators:
  • Respond promptly to client inquiries via email, live chat, video, phone, and social media channels.
  • Escalate serious complaints or issues that require management attention.
  • Liaise with colleagues and managers to resolve client issues efficiently.
  • Identify common problems and suggest improvements to management.
  • Maintain a professional and courteous demeanor at all times.
  • Collect and share client feedback with colleagues and other departments to improve products and services.
  • Stay up-to-date with new products and services.
  • Participate in workshops and meetings as required.
  • Provide training to new customer service agents.
  • Ensure client confidentiality at all times.
What We Offer:

As a valued member of our team, you will have the opportunity to work with a dynamic and supportive team, receive comprehensive training, and enjoy a competitive compensation package.



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