Client Service Liaison

1 month ago


Sharjah, Sharjah, United Arab Emirates Al Qannati Bkc Groups Of Companies Full time
Key Responsibilities:

We are seeking a highly skilled Client Service Executive to join our team at Al Qannati Bkc Groups Of Companies. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Accountabilities:
  • Cultivating Client Relationships: Develop and maintain strong, professional relationships with clients through exceptional after-sales service, ensuring their satisfaction and loyalty.
  • Onboarding Experience: Create a positive onboarding experience for new clients, ensuring a seamless transition and setting the tone for a long-term partnership.
  • Client Communication: Regularly interact with clients through various channels, including telephone calls, email communications, and face-to-face meetings, to understand their needs and provide timely support.
  • Client Retention: Identify opportunities to overcome clients' initial hesitation towards our products, ensuring they fully understand the benefits and value proposition.
  • Client Data Management: Maintain accurate records of all existing and potential clients, ensuring up-to-date information is readily available.
  • Client Support: Respond to client inquiries in a timely and professional manner, providing clear and concise solutions to their concerns.
  • Training and Development: Provide guidance and training to client service employees, ensuring they have the necessary skills and knowledge to deliver exceptional service.
  • Client Education: Organize training seminars to educate clients on how to fully utilize our product features and benefits, enhancing their overall experience.
  • Contract Management: Ensure accurate terms of sale are entered into the client database, preventing avoidable billing issues and maintaining a positive client relationship.

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