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Healthcare Reception Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates King's College Hospital London – UAE Full time
Role Overview

The Patient Administrator plays a crucial role in ensuring a welcoming and efficient environment for patients and visitors at King's College Hospital London – UAE.

Key Responsibilities
  • First Point of Contact: Serve as the initial contact for patients and visitors, ensuring a warm and professional reception.
  • Reception Management: Maintain a consistently manned reception desk to assist patients and visitors promptly.
  • Patient Interaction: Greet and guide patients upon arrival, ensuring they are directed according to the clinical pathway.
  • Safety Assurance: Respond to the needs of patients and visitors in a timely manner to ensure their safety and comfort.
  • Information Provision: Deliver accurate verbal and written information regarding services offered, addressing any inquiries effectively.
  • Telephone Etiquette: Answer incoming calls within five rings, adhering to established communication standards.
  • Feedback Collection: Actively promote and collect patient feedback through satisfaction surveys.
  • Payment Processing: Ensure accurate collection of payments at the cash desk, verifying transactions as necessary.
  • Administrative Support: Contribute to the seamless operation of administrative functions within the organization.
  • Welcoming Environment: Provide a courteous and efficient welcome to patients, their families, and visitors.
  • Security Protocols: Follow established security measures to safeguard staff, visitors, and patients, including verifying the identification of external contractors.
  • Inquiry Resolution: Handle telephone inquiries promptly and politely, resolving issues locally or referring to appropriate staff as needed.
  • Medical Records Management: Ensure availability of medical notes for all patients scheduled for appointments.
  • Document Organization: Maintain proper order of documents for efficient access.
  • Data Management: Enter and retrieve data from computer systems, ensuring adherence to quality standards.
  • Payment Accuracy: Collect payments professionally and in a timely manner.