IT Service Delivery Expert

5 days ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
About the Role

As an IT Help Desk yst at Dicetek LLC, you will be part of a dynamic team that provides critical support services to staff members. Your primary responsibility will be to respond to tickets and resolve issues efficiently.

Key Responsibilities
  1. Respond to Tickets: Ensure timely response to staff inquiries and resolve issues during the first interaction whenever possible.
  2. PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
  3. Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
  4. Follow Up on Open Tickets: Check and update ongoing tickets to ensure they're progressing toward resolution.
  5. Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
  6. Provide User Support: Assist staff members with common user problems such as password resets, software installation, and network access.
Requirements

To excel in this role, you must have:

  1. 2 years' experience in a similar position.
  2. Knowledge of ITSM tools and ITHD Ticketing.
  3. Familiarity with Windows 10/11.
  4. Basic understanding of networking concepts.
  5. A Bachelor's Degree in Computer Science.


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