IT Service Delivery Expert

6 days ago


Dubai, Dubai, United Arab Emirates Alishan Trading LLC Full time
About the Job

Alishan Trading LLC is seeking an IT Service Delivery Expert to provide technical assistance and resolve IT issues for end-users. This role requires strong communication skills, expertise in managing Firewalls, Microsoft 365, Microsoft Intune, and Microsoft Azure.

Key Responsibilities
  • Technical Support: Provide technical assistance and resolve IT issues for end-users via phone, email, or in-person.
  • Troubleshooting: Identify and fix problems with computer hardware, software, and networks.
  • Firewall Management: Ensure network security and compliance with company policies and industry standards.
  • Microsoft 365 Administration: Assist users with account setup, permissions management, and troubleshooting Exchange Online, SharePoint Online, and Teams.
  • Device Management: Configure and manage Microsoft Intune for secure, compliant, and up-to-date devices.
  • Cloud Computing: Utilize Microsoft Azure services for cloud computing, storage, and networking, managing resources and providing support as needed.
  • Cross-Functional Collaboration: Escalate and resolve complex technical issues with other IT teams and departments.
  • Knowledge Sharing: Document IT processes, procedures, and troubleshooting steps for reference purposes.
  • User Training: Provide guidance to end-users on IT systems, applications, and best practices.
  • Performance Monitoring: Continuously monitor IT systems and services for performance, security, and reliability, implementing proactive measures to prevent and mitigate issues.
Requirements
  • Minimum Experience: 3 years of experience in IT support or related field.
  • Technical Proficiency: Strong technical proficiency in managing Firewalls, Microsoft 365, Microsoft Intune, Microsoft Azure, and other IT systems and technologies.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly and effectively to non-technical users.
  • Interpersonal Skills: Exceptional interpersonal skills, with a customer-focused approach to IT support.
  • Troubleshooting Ability: Proven ability to troubleshoot and resolve a wide range of IT issues in a fast-paced environment.
  • Task Prioritization: Ability to prioritize tasks, manage workload efficiently, and meet deadlines.
  • Problem-Solving Skills: Strong problem-solving skills and attention to detail.
  • Certifications: Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.


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