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IT Service Delivery Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Ghobash Group Full time

CNS, a technology company within the Ghobash Group, specializes in providing comprehensive IT solutions to clients across the Middle East. Our team of experts is dedicated to delivering high-quality services, ensuring that our customers receive exceptional support and guidance.

Our areas of expertise include Banking & Financial Services Insurance, Technology Enablement, IT Outsourcing, Cyber Security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Blockchain. We provide end-to-end solutions, covering all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

We have state-of-the-art network operation centers in Abu Dhabi and Dubai, which develop in-house software and applications to cater to our customers' needs.

About the Role

The Senior Service Delivery Manager will be responsible for ensuring the delivery of high-quality IT managed services to clients while maintaining Service Level Agreements (SLAs) and improving operational efficiency. This role involves managing a team of service professionals, optimizing IT service operations, and fostering strong client relationships.

  • Manage end-to-end IT managed services delivery, ensuring compliance with SLAs and Key Performance Indicators (KPIs).
  • Lead service teams in managing incidents, requests, problem resolution, and change management.
  • Optimize IT operations by implementing best practices and automation.
  • Maintain high availability of critical IT infrastructure, applications, and cloud environments.

This role requires excellent leadership and communication skills, as well as a deep understanding of IT service management principles and practices.