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IT Service Delivery Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates A.P. Moller - Maersk Full time

We are seeking an experienced IT Service Delivery Expert to join our team in Dubai. As an essential member of our onsite support team, you will be responsible for delivering high-quality IT services to our staff and partners across multiple locations.

Your primary focus will be on providing proactive support to prevent IT-related issues from arising, as well as reactive support to resolve any technical problems that may occur. You will work closely with our facilities management team to ensure seamless office moves, and collaborate with business stakeholders to deliver targeted IT training and support.

Key Accountabilities:

  • Deliver exceptional IT support services to meet or exceed customer satisfaction targets.
  • Develop and maintain effective relationships with stakeholders, including senior leaders, IT teams, and facilities managers.
  • Collaborate with cross-functional teams to implement new technologies, upgrade existing infrastructure, and manage complex IT projects.
  • Stay current with emerging trends and technologies, applying your knowledge to drive process improvements and optimize IT services.
  • Contribute to a culture of continuous learning and improvement, sharing best practices and expertise with colleagues.