Customer Service Coordinator

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

Key Responsibilities

Job Overview

As a Front Office Coordinator at Minor International, you will play a vital role in ensuring exceptional guest experiences. Your primary responsibilities will include:

  1. Anticipating Guest Needs

Develop a deep understanding of our hotel's product and services, including room types, rates, amenities, and promotions. This knowledge will enable you to effectively address guest inquiries and provide personalized recommendations.

Providing Exceptional Service

Oversee the delivery of exceptional guest service, ensuring that every interaction meets the highest standards of Minor International. This includes maintaining a thorough knowledge of our hotel's facilities, services, and promotions.

Ensuring Seamless Guest Experience

Work closely with colleagues to ensure that guest needs are met promptly and efficiently. This may involve collaborating with other departments to resolve any issues that may arise.

Requirements

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work in a fast-paced environment. A passion for delivering exceptional guest experiences and a commitment to maintaining the highest standards of service are essential.



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