Customer Service Representative
1 week ago
About the Role:
We are seeking a highly skilled and professional Customer Service Representative to join our team at DaVita. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.
Key Responsibilities:
- Phone and In-Person Communication: Answer phone calls and greet patients in a professional and courteous manner, addressing their inquiries and scheduling appointments as needed.
- Patient Registration: Welcome patients with highly professional etiquette, register them accurately, and utilize ID readers and scanners as required.
- Insurance Eligibility: Verify patient insurance eligibility and communicate with the insurance department to schedule patients for approved treatments.
- Scheduling and Coordination: Skilled in managing busy doctor's schedules, patient waiting lists, and Excel sheets.
- Technical Skills: Proficient in using Word and other software applications to manage patient information and schedules.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office applications.
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