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Service Reception Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates AL TAYER GROUP LLC Full time
Job Description

As a Service Reception Manager at AL TAYER GROUP LLC, you will play a critical role in ensuring exceptional customer service and efficient service delivery.

Key Responsibilities:
  • Customer Service: Receive customers in a professional manner, providing accurate and timely information on their service needs.
  • Service Coordination: Accurately inform Service Advisors of customer needs and record information accordingly.
  • Service Delivery: Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call customers to enquire on arrival delays and rebook the service if requested.
  • Logistics Management: Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
  • Conflict Resolution: Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
  • Process Compliance: Ensure service advisors follow the process in receiving/delivering vehicles.
  • Issue Resolution: Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
  • Communication: Follow up on WIP, analyze delays, and intimate the customer on reasons for delays in delivery.
  • Customer Satisfaction: Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.