Customer Service/marketing
15 hours ago
**Industry**
- **Furniture and Home Furnishings Manufacturing**
**Employment Type - Full-time**
**Role Description**
This is a full-time on-site role in Sharjah, United Arab Emirates for a Customer Care Representative/Marketing position at Creative Closets. The role involves managing customer inquiries, ensuring customer satisfaction, providing support, and effectively communicating with clients.
**Key Responsibilities**
**Customer Service**
- **Outbound Calls**: Make proactive calls to potential customers listed coming from marketing campaigns, providing them with an overview of our products and services.
- **Customer Screening**: Register new potential customers in our CRM system for screening and record-keeping.
- **Customer Satisfaction Tracking**: Regularly update the Jobs in Progress section to keep records of customer satisfaction levels.
- **Survey Follow-Up**: Call customers to encourage participation in our survey form to gather valuable feedback.
- **Complaint Resolution**: Handle customer complaints, providing satisfactory resolutions and escalating issues to relevant departments when needed.
- **Inquiry Management**: Respond to all inquiries received via WhatsApp, phone, or other channels for our brands in a timely manner.
- **Internal Collaboration**: Collaborate with internal teams to facilitate smooth communication and execution of customer requests.
- **Product Knowledge**: Stay informed about company products, promotions, and features to offer accurate and helpful information to customers.
**Community Management & Marketing Support**
- **Social Media Monitoring**: Monitor and respond to customer messages, comments, and inquiries on TikTok, Instagram, Facebook, Twitter, and Snapchat or any other online channel for our brands, in a timely and professional manner.
- **Google My Business Management**: Promptly monitor and reply to customer reviews and inquiries on Google My Business in a professional manner.
- **CRM System Audit**: Regularly audit registrations in the CRM system to ensure all required data is accurate and complete.
- **Brand Alignment**: Work with the marketing team to align community management efforts with brand objectives and Campaigns/Promotions.
- **Administrative Work**: Execute administrative tasks, including Arabic translation work, as needed.
- **Brand Representation**: Act as a brand ambassador, advocating for community needs and representing the company positively.
- **Blogs Creation**: Create Blog Posts in English and Arabic and post on our brands website.
**Qualifications**
- Interpersonal Skills, Communication, and Customer Service skills
- Experience in Customer Satisfaction and Customer Support
- Excellent verbal and written communication abilities
- Strong problem-solving skills and ability to handle customer inquiries
- Previous experience in marketing or sales is a plus
- Fluency in English and Arabic languages
- Bachelor's degree in Business Administration or related field
Compensation to be discussed based on experience.
**Experience**:
- customer service: 3 years (preferred)
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