Sales Associate/customer Service
6 months ago
**Company Description**
Welcome to South Coffee Roastery, where passion meets excellence in the heart of Sharjah, UAE. We're a dedicated coffee roasting startup committed to crafting exceptional coffee experiences. Our team of coffee enthusiasts values quality, sustainability, and the art of sharing coffee. Join us in our journey as we expand and become part of an inclusive and dynamic coffee-loving community.
**Role Description**
Are you passionate about coffee and driven by customer satisfaction? Join us as a Sales/Customer Service Representative at South Coffee Roastery. This full-time, on-site position in Sharjah offers the opportunity to engage with our customers and contribute to our mission of delivering top-notch coffee experiences. Your responsibilities will include:
- Engage with customers to understand their coffee preferences and provide personalized recommendations.
- Process customer orders efficiently and accurately, ensuring timely delivery and customer satisfaction.
- Educate customers about our coffee products, brewing methods, and origin stories.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Address customer concerns and resolve issues promptly and professionally.
- Collaborate with the sales and marketing team to develop strategies for customer acquisition and retention.
- Keep abreast of industry trends, competitor offerings, and customer feedback to continuously improve our products and services.
- Assist in organizing and participating in coffee tasting events, workshops, and promotional activities.
- Maintain cleanliness and organization in the sales and customer service area.
**Qualifications**
- Previous experience in sales, customer service, or hospitality is preferred.
- Passion for coffee and a desire to share your knowledge and enthusiasm with others.
- Strong interpersonal skills with the ability to engage effectively with diverse customers.
- Excellent communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and quality in customer interactions.
- Flexibility to work weekends and holidays as needed.
- Fluent in English; additional language proficiency is a plus.
- Commitment to upholding ethical and professional standards in all customer interactions.
**Salary**: AED3,500.00 - AED4,000.00 per month
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