Customer Service and Admin Staff

3 months ago


Sharjah, United Arab Emirates Waktech Trading FZE LLC Full time

## Job Overview

# Responsibilities
- Managing and processing customer orders accurately and promptly. Ensuring that all customer orders are fulfilled according to specified timelines and quality standards.
- Addressing and resolving customer complaints in a timely and effective manner. Escalating complex issues to higher management when necessary.
- Support senior management by processing orders and keeping customers informed of delays and delivery dates
- Generating regular reports on customer service operations. Analyzing data to identify trends, evaluate service performance, and suggest improvements.

# Experience
- Native Russian speaker
- Proven work experience as a customer service or similar role
- Excellent communication and negotiation skills
- Experience in outbound calling, warm calling, and market research
- Familiarity with Salesforce or other CRM software is preferred
- Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence

Join us as a customer service and admin staff and be part of a dynamic team where your skills will be valued, and your success will be rewarded.

**Job Type**: Part-time

Application Question(s):

- How many years of experience do you have in total?

**Education**:

- Bachelor's (required)

**Experience**:

- Administration: 1 year (required)
- Customer Service: 1 year (required)

**Language**:

- Native Russian (required)
- English (required)


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