Customer Lifetime Success Manager

4 weeks ago

Dubai, United Arab Emirates Philips Full time

**Job Title**: Customer Lifetime Success Manager (MRI) META

Looking at the challenges today the world is facing Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Creating the zone Customer Lifetime Value (CLV) strategy and executing the same in the zone.
- Achieving the business targets for the CLV business for the assigned modality.
- Creating new programs for profitable business growth and deploying the same in the zone.
- Working closely with all the districts and partners, deploying targets, and enabling them to achieve the same.
- Upstream engagement with the MRI business units to provide insights on the zone customer dynamics and needs and collaborate with them to create the right portfolio/programs befitting our market requirements.
- Downstream engagements with the modality sales and district account teams and channel partners to drive the CLV business successfully.
- Driving customer success on the Customer Lifetime Value (CLV) portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on MRI business.
- Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business)
- Driving lifecycle business across Equipment and Service on enterprise-wide level for MRI business and work directly with customers promoting Options, add-ons & upgrades to convert opportunities to sales for growing CLV revenue.
- Providing clinical expertise through sales presentations, product/solutions demonstrations, and trial of company products, solutions, and services.
- Conducting customer trainings on clinical procedures and protocols, new releases, and upgrades to achieve the optimal usage of systems and focus on _try and buy_ delivery to transform opportunity.
- Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts to manage opportunities and win deals.
- Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements. Communicating and updating all customer facing team members who contact the same IB Account. Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targets and forecast accuracy expectations.
- Creating proactive touch points to customers, utilizing multiple channels including regular customer visits as well as be responsible for the timely response to converting leads to order by developing opportunities.
- Work closely with Philips capital team in creating finance programs and also with marketing teams in creating marketing contents to communicate our value propositions.

**You are a part of**
Commercial Services Team and report directly into the Commercial Services Leader META

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor’s degree in the technical or medical field
- Clinical background in MRI is a must.
- 7+ years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in MRI clinical sales/marketing Experience in multinational organization with cross functional teams
- Regional experience in Middle East, Turkey and Africa Region and working channel partners.
- Requires flexibility to travel within the region frequently.
- Excellent communication skills in English and fluency in Arabic would be a very strong advantage.

**In return, we offer you**

A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blo

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