Customer Success Manager

5 months ago


Dubai, United Arab Emirates IFS Full time

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:
We seek a Customer Success Manager in the Middle East for our ESM organisation across MEA. The function comprises provides expertise, oversight and deep industry knowledge supporting our customers in their journey with IFS assyst.

A Customer Success Manager will take the customer-facing role and is responsible for customer success through the leadership and effective orchestration of the involved teams, the ESM BU leadership and relevant stakeholders. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Customer Success Manager is front-and-center with our customers, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.

**Qualifications**:

- Streamline the interaction between the customer and IFS aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Be the Voice of the customer (VoC) encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Partnering with the core account team or the Lifetime Value team to build and retain strategic customer relationships, across both business and technical functions at the most senior levels of the customer organization.
- Profound knowledge of the ESM product and offerings
- Profound knowledge of Customer Services operating processes and procedure
- Engaging and strengthening relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy
- Ownership of and accountability for the end to end delivery plan - driving customer success and operational health, realizing customer business outcomes, and digital transformation and at the same time leverage product value, product usage expansion and generator of use cases.
- Identify and drive new sales opportunities (up/cross sell) in cooperation with Lifetime Value function or the Core Account team.
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviours data insights
- Establish regular cadence with customers to measure progress against the Customer Success Plan (CSP) and to identify new asks and/or wants on behalf of the customer
- Be able to develop and provide business reviews with C-level executives, practitioners, and other management with your customers
- Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead to decsions
- Must live the IFS Values

Additional Information

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues.

With professionalism and a str



  • Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...


  • Dubai, United Arab Emirates Polaris Technology Full time

    **About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...


  • Dubai, United Arab Emirates GlobalData PLC Full time

    **Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...


  • Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...


  • Dubai, United Arab Emirates Clarivate Full time

    We are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...


  • Dubai, United Arab Emirates NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Dubai, United Arab Emirates Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...


  • Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Build and maintain strong relationships with customers to ensure satisfaction and loyalty. - Serve as the primary point of contact for customer inquiries, issues, and escalations. - Understand customer needs and objectives and identify opportunities for value-added services. - Collaborate with sales, product, and support teams to...


  • Dubai, United Arab Emirates Global Payments, Inc. Full time

    Customer Success Manager Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence...


  • Dubai, United Arab Emirates ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Talent Pal. As a Customer Success Manager, you will be responsible for guiding clients to success by managing and updating their loyalty program.Key Responsibilities:Own the overall relationship with assigned clients and maintain a strong long-term relationship with...


  • Dubai, United Arab Emirates WEETAZ Full time

    Build and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...


  • Dubai, United Arab Emirates HRsimpli Full time

    Job description **Role overview: Customer Success Manager** **Make your mark, join the team?** Are you passionate about customer success and delight? Do you thrive on developing new business and cross sell opportunities? Do you have business support / business development experience, product management experience and are seeking your next career move in...


  • Dubai, United Arab Emirates Fliki.ai Full time

    At **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide. We are searching for a highly motivated and skilled **Customer Success Manager** with total work...


  • Dubai, United Arab Emirates London Stock Exchange Full time

    Customer Success Manager As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our customers who use our Commodities desktop solutions through the customer experience journey. As the owner of the Customer Succes Plan you'll visit customers and establish links with key collaborators and user community to ensure we are...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    We are seeking an organized and analytical Customer Success Manager to join our team at Precision Hire Solution. As a key member of our customer-facing team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.Key Responsibilities:Customer Onboarding and Relationship Management:Own the overall relationship...


  • Dubai, United Arab Emirates BeforeHello Full time

    **What we offer**: - Full remote position; - Flexible schedule; - Competitive remuneration; - Extraordinary corporate events; - Attention to every employee; **Requirements**: - At least 2-5 years of relevant experience. - Ability to drive the entire cycle of the recruitment process; - Has good knowledge of CRM/help desk software project management...


  • Dubai, United Arab Emirates Alaan Full time

    **About** **Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined...


  • Dubai, United Arab Emirates LSEG (London Stock Exchange Group) Full time

    As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our customers who use our Commodities desktop solutions through the customer experience journey. As the owner of the Customer Succes Plan you'll visit customers and establish links with key collaborators and user community to ensure we are delivering a world-class...