Customer Success Manager

7 days ago

Dubai, United Arab Emirates Forescout Technologies Inc. Full time

**What We Do**:
**Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, across all asset types - IT, IoT, OT, IoMT.

**Join us **- We are cyber-obsessed about addressing the world’s most challenging security problems. We are looking for resourceful individuals with positive energy and the drive to partner with our committed team to develop, sell, support, and implement the best technology and drive team success Innovation starts here, everyone’s ideas are valued, visionaries are welcomed

**What You Will Do**:
At Forescout, we are committed to delivering a successful customer experience. As a Customer Success Manager, you will hold a critical and strategic customer-facing role. You will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realise the value of their investments through the successful adoption and optimisation of our products and solutions. You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
- Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives.
- Collaborate with your customers to create, implement and achieve a customer success plan - a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan.
- Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users.
- Coordinate activities with the assigned Adoption Engineer
- Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion.
- Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities.
- Partner with sales teams to identify expansion opportunities and mitigate loss to competition.
- Proactively manage account escalations with the appropriate internal stakeholders.

**What You Will Bring To Forescout**:

- Bachelor’s degree required; preferred areas of study include Business, Technology, or related field.
- 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies.
- Strong technical, business and sales acumen, customer service, and change management skills.
- Demonstrate technical knowledge specific to information security; presales experience is a plus.
- Understanding of customer success and all aspects of the customer lifecycle.
- Strong verbal and written communication, prioritization, and time management skills.
- Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
- Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding.
- Proven long-term customer relationship development skills; passionate about customer success.

**What Forescout Offers You**:
**More About Forescout**:
**Our Mission**:
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

**Our Vision**:
A world where every cyber asset is seen, secure and compliant.

**Our Cultural Values**:

- One Team - We all work together, and we all win together.
- Cyber Obsessed - We are curious about technology, innovative and passionate about solving problems.
- Customer Driven - We listen, we learn, and we make it right.
- Relentless - We're smart, determined, and find a way. We figure stuff out.
- Collaborative, without Ego - No one succeeds alone. We strive to be the humble person that people want to work with.

**Our DEI Statement**:
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.

**Thank you for taking the tim

  • Customer Success Manager

    7 days ago

    Dubai, United Arab Emirates JJO Pentester Enterprise Full time

    **Customer Success Manager responsibilities include**: - Sustaining business growth and profitability by maximizing value - Analyzing customer data to improve customer experience - Holding product demonstrations for customers **Job brief** A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects,...

  • Customer Success Manager

    4 days ago

    Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...

  • Customer Success Manager

    1 day ago

    Dubai, United Arab Emirates Unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Customer Success Manager** - Be the link between all the internal teams...

  • Customer Success Manager

    4 weeks ago

    Dubai, United Arab Emirates IFS Full time

    Role descriptionA Customer Success Manager will take the customer facing role and is responsible for customer success through the leadership and effective orchestration of a large virtual team management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers successful adoption and productive use of...

  • Customer Success Manager

    4 weeks ago

    Dubai, United Arab Emirates IFS Full time

    Role descriptionA Customer Success Manager will take the customer facing role and is responsible for customer success through the leadership and effective orchestration of a large virtual team management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers successful adoption and productive use of...

  • Customer Success Manager

    11 hours ago

    Dubai, United Arab Emirates Liferay, Inc. Full time

    **About Liferay** Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we...

  • Customer Success Manager

    6 days ago

    Dubai, United Arab Emirates POC Pharma Full time

    **About us**: POC Pharma is a startup that digitizes the pharmaceutical industry in emerging markets and helps pharmaceutical companies leverage data to grow their sales. Come join the coolest team and contribute to an exciting and fast-moving industry, using the best technologies! We recently raised a US$10.3M Series-A with Alven, Picus Capital and Febe...

  • Customer Success Manager

    7 days ago

    Dubai, United Arab Emirates f5 Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSM) team are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners...

  • Customer Success Manager

    12 hours ago

    Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates MongoDB Full time

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and...

  • Customer Success Manager

    4 weeks ago

    Dubai, United Arab Emirates IFS Full time

    Role description A Customer Success Manager will take the customer facing role and is responsible for customer success through the leadership and effective orchestration of a large virtual team management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers successful adoption and productive use...

  • Customer Success Manager

    4 days ago

    Dubai, United Arab Emirates MicroStrategy Poland Full time

    **Job Description**: Founded in 1989, MicroStrategy is a leading worldwide provider of enterprise software platforms. Our mission is to provide the most flexible, powerful, scalable, and user-friendly analytics and identity management platforms, offered either on premises or in the cloud. **Customer Success Manager** **The Role**: The MicroStrategy...

  • Customer Success Manager

    7 days ago

    Dubai, United Arab Emirates Mobishastra Technologies -Etisalat channel partner Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn....

  • Customer Success Manager

    1 week ago

    Dubai, United Arab Emirates InTWO Full time

    At Intwo we're looking for a Customer Success Manager to join our team. Full-time - Dubai **About the job**: The Customer Success team in InTWO is responsible to drive success for our Customers through knowledge of entire ecosystem, striving shortest time to attain value realization and bringing them closer to their aspired success goal. - Responsibilities...

  • Customer Success Manager

    1 week ago

    Dubai, United Arab Emirates Cequence Security Full time

    **Description** As a Customer Success Manager (CSM) you will be the customer’s source of truth for everything related to Cequence Security. Your deep understanding of the Cequence Security platform, along with your strong partnerships across all the customer support teams, will ensure the customer is getting the best experience. You will be supporting the...

  • Customer Success Manager

    1 week ago

    Dubai, United Arab Emirates MicroStrategy Poland Full time

    **Job Description**: Founded in 1989, MicroStrategy is a leading worldwide provider of enterprise software platforms. Our mission is to provide the most flexible, powerful, scalable, and user-friendly analytics and identity management platforms, offered either on premises or in the cloud. **Customer Success Manager** **The Role**: The MicroStrategy...

  • Customer Success Manager

    4 days ago

    Dubai, United Arab Emirates Interact Software Full time

    **Description**: Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to...

  • Customer Success Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Sana Commerce Full time

    Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg's, T-Mobile, and Danone use our solution to empower subject-matter experts to unlock and share their knowledge online....

  • Customer Success Manager

    1 day ago

    Dubai, United Arab Emirates Aulysius Full time

    **About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...

  • Customer Success Manager

    4 days ago

    Dubai, United Arab Emirates MongoDB Full time

    **The role**: We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with...