Customer Success Manager
3 months ago
**About Us**:
Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through seamless implementation and ongoing support. We value innovation, teamwork, and excellence in all our endeavors.
**Responsibilities**:
- **Strategic Oversight**: Lead and oversee the entire customer journey from project initiation to ongoing support, without being directly involved in the day-to-day implementation tasks. Your role is to ensure that the teams responsible for implementation and support deliver high-quality service.
- **Client Relationship Management**: Act as the primary executive contact for clients, ensuring their overall satisfaction and that their strategic needs are met, while project leads handle the hands-on implementation.
- **Team Leadership**: Manage and mentor a team of implementation and support specialists, providing strategic direction, performance management, and professional development opportunities. You are responsible for setting the vision and goals for the team, not for executing individual project tasks.
- **Customer Success Strategy**: Develop and execute comprehensive strategies that drive customer satisfaction, retention, and the long-term adoption of our restaurant ERP software solution. Your focus is on the bigger picture, aligning company goals with customer success, rather than managing specific project deliverables.
- **Cross-Departmental Collaboration**: Collaborate with Sales, Technical, Operations and Marketing teams to ensure that our solutions meet customer needs, without getting involved in the technical aspects of implementation. You bridge the gap between customer expectations and the company’s strategic objectives.
- **Risk Management and Escalation**: Identify potential risks in the customer journey and work with project leads to develop mitigation strategies. Your role is to oversee and resolve escalated issues, not to troubleshoot day-to-day problems.
- **KPI Implementation and Tracking**: Establish, monitor, and enforce Key Performance Indicators (KPIs) for the customer success team, ensuring that all team members meet their targets. Your responsibility is to drive performance and outcomes, not to manage project timelines or tasks.
- **Continuous Improvement**: Regularly review customer feedback and success metrics to identify areas for improvement, guiding the team to enhance service delivery and customer satisfaction.
- **Training and Development**: Ensure that your team is equipped with the knowledge and skills needed to succeed, focus on their growth and performance at a strategic level and conduct hands-on training.
- **Industry Awareness**: Stay informed about industry trends and competitive landscapes to continuously refine and improve customer success strategies.
**Must Haves**:
- **Communication Skills**: Strong ability to engage with C-level executives and senior stakeholders, customers and internal teams, with excellent problem-solving and interpersonal skills.
- **Leadership Experience**: At least 3 years of experience in a leadership and managerial role within customer success, particularly in the F&B industry with a focus on IT software or ERP solutions. Your experience should be in guiding teams and strategies, not in direct project execution.
- **Strategic Thinking**: Deep understanding of the F&B industry’s needs and challenges, with the ability to align customer success initiatives with broader business goals.
- **KPI Management**: Proven ability to implement and track KPIs, ensuring that the team meets or exceeds performance goals. Your focus is on driving high-level outcomes, not managing individual project details.
- **Customer-Centric Approach**: Passion for ensuring customer satisfaction and success, with the ability to think beyond individual projects to the long-term success of the customer relationship.
- **Analytical Skills**: Strong ability to analyze customer success metrics and make strategic decisions based on data.
- **Proactive Leadership**: A self-driven and proactive approach to leadership, focused on continuous improvement and team excellence.
- **Willingness to Travel**: Available for client meetings and industry events as required.
**Why Join Us?**
- Opportunity to work in a dynamic and inclusive environment with career advancement for managing expansion projects outside of UAE.
- Chance to work in a fast growing and unique ERP solution focused towards F&B.
- Growth and career development opportunities within our company.
**Job Types**: Full-time, Permanent
Pay: From AED8,000.00 per month
**Experience**:
- ERP Project Management: 3 years (required)
- F&B industry: 3 years (required)
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Dynamic Yield Full time**About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates GlobalData PLC Full time**Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates LogRhythm, Inc. Full timeAs part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Clarivate Full timeWe are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates IFS Full timeCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Aulysius Full timeAbout The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates NetApp Full time**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Forescout Technologies Inc. Full time**What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Hireget Full time**Responsibilities**: - Build and maintain strong relationships with customers to ensure satisfaction and loyalty. - Serve as the primary point of contact for customer inquiries, issues, and escalations. - Understand customer needs and objectives and identify opportunities for value-added services. - Collaborate with sales, product, and support teams to...
-
Customer Success Manager
3 months ago
Dubai, United Arab Emirates Global Payments, Inc. Full timeCustomer Success Manager Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Customer Success Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Talent Pal. As a Customer Success Manager, you will be responsible for guiding clients to success by managing and updating their loyalty program.Key Responsibilities:Own the overall relationship with assigned clients and maintain a strong long-term relationship with...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates WEETAZ Full timeBuild and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates HRsimpli Full timeJob description **Role overview: Customer Success Manager** **Make your mark, join the team?** Are you passionate about customer success and delight? Do you thrive on developing new business and cross sell opportunities? Do you have business support / business development experience, product management experience and are seeking your next career move in...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Fliki.ai Full timeAt **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide. We are searching for a highly motivated and skilled **Customer Success Manager** with total work...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates London Stock Exchange Full timeCustomer Success Manager As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our customers who use our Commodities desktop solutions through the customer experience journey. As the owner of the Customer Succes Plan you'll visit customers and establish links with key collaborators and user community to ensure we are...
-
Customer Success Manager
3 days ago
Dubai, United Arab Emirates Seclore Full time**Job Information**: Date Opened - 11/14/2024Job Type - Full timeIndustry - IT Product SoftwareCity - DubaiState/Province - DubaiCountry - United Arab EmiratesZip/Postal Code - 337-1500**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems...
-
Customer Success Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeWe are seeking an organized and analytical Customer Success Manager to join our team at Precision Hire Solution. As a key member of our customer-facing team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.Key Responsibilities:Customer Onboarding and Relationship Management:Own the overall relationship...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates BeforeHello Full time**What we offer**: - Full remote position; - Flexible schedule; - Competitive remuneration; - Extraordinary corporate events; - Attention to every employee; **Requirements**: - At least 2-5 years of relevant experience. - Ability to drive the entire cycle of the recruitment process; - Has good knowledge of CRM/help desk software project management...
-
Customer Success Manager
2 weeks ago
Dubai, United Arab Emirates Alaan Full time**About** **Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined...