![Carbone Clinic](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Officer
7 days ago
JOB DESCRIPTION:
- Administering templated customer contracts.
- Providing information about products or services.
- Addressing and resolving customer complaints or concerns.
- Developing and nurturing long-term relationships with key customers.
- Identifying opportunities to enhance customer loyalty.
- Investigating and resolving customer issues or disputes. Collaborating with other departments to find solutions.
- Collecting and analyzing customer feedback. Reporting feedback to the relevant departments for continuous improvement.
- Educating customers on services available at the clinic.
- Maintaining accurate and up-to-date customer records. Documenting interactions and transactions.
- Identifying opportunities to promote additional services. Staying informed about services available at the clinic.
- Measuring and tracking customer satisfaction metrics. Implementing strategies to improve overall customer experience.
- Implementing strategies to retain existing customers. Identifying and addressing factors that contribute to customer churn.
- Collaborating with the sales and marketing teams to align messaging. Providing insights from customer interactions to improve marketing strategies.
- Managing and resolving escalated customer issues. Collaborating with higher-level management if necessary.
- Creating reports on customer satisfaction and feedback. Presenting findings and recommendations to management.
SKILLS AND EXPERIENCE REQUIRED:
- Good analytical skills and attention to details
- Good communication in English
- Organized, and self-starter
- Team player
- At least 2 years’ experience as CRO
EDUCATION:
**Job Type**:
- Full-time
**Experience**:
- 2 years customer relations (preferred)
**Job Types**: Full-time, Permanent
**Salary**: Up to AED3,500.00 per month
Ability to Commute:
- Dubai Healthcare City (required)
Ability to Relocate:
- Dubai Healthcare City: Relocate before starting work (required)
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