Customer Relations- Therapy Centre
6 months ago
**Company** - A leading Pediatric Therapy Centre.
**Role **- Customer Relations Officer
**Job Description** - We are looking for an Enthusiastic and hardworking Customer Relations Officer to join our team. This position is responsible for providing full patient-centric Customer Service Support while assisting with the overall management of the reception. You will be responsible for daily tasks such as providing excellent customer support, managing client relations, ensuring customer satisfaction, and utilizing analytical skills to identify and solve customer-related issues.
**Responsibilities**
- Assist in the daily functioning of the Centre/Department/Reception area in support of patient care while maintaining confidentiality.
- Strives to exceed the service expectations of customers by offering timely assistance.
- Review all incidents and complaints within the department and Provide the line manager services feedback on the action taken/resolution.
- Ensuring that the reception/waiting areas are neat, and the clients are attended to immediately with the assistance of the support staff.
- Answering the phone calls. Ensure Grooming Standards and Phone etiquette are being followed at all times.
- Greeting and receiving clients
- Handling the front desk and assisting with therapist schedule and appointments, while working collaboratively and effectively with the team members.
- Situational awareness, Accept additional duties, within the scope of practice in periods of higher workload and needs and as assigned by the line manager.
**Qualification**
- Excellent communication and problem-solving skills
- Ability to work well in a team.
- Prior experience of a minimum of 5 years in customer service or related fields, ideally in the healthcare setting is preferred.
- Advanced level in Microsoft Office (Word, Outlook, Excel, PowerPoint, etc.)
- Exposure to/experience with customer service principles
- Excellent English verbal/written communication skills
Pay: AED8,000.00 - AED10,000.00 per month
Application Question(s):
- Prior experience in the healthcare in the similar role ?
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