Salesforce Product Lead

13 hours ago

Dubai, United Arab Emirates Informa Markets Full time

Company Description

We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

**Job Description**:
As the Product Lead you will be the Product lead for numerous delivery squads. These delivery squads will be comprised of both internal and external resources. You will be responsible for working with key sales, marketing, operations and finance business stake holders to ensure the solutions delivered meet the business growth objectives and achieve great Customer excellence.

Job Responsibilities
- Deliver best in class to Lead to Order Capabilities for Informa Markets. This includes:

- Ensure a scalable solution that meets overall business requirements; provide functional oversight throughout the full project lifecycle;
- Provide relevant guidance to business stakeholder and Product Manager based on current product capabilities and previous implementation experiences;
- Engage and communicate with business stakeholders across multiple Informa divisions; raise concerns, warning or red flags early;
- Be recognised as a functional expert on the delivery platform;
- Champion delivery excellence and identify and drive improvement opportunities.
- Be ambitious and proactively pursue professional growth and development activities.
- Performs planning, analysis, designing, requirements definition, functional design, development, testing and implementation of IT solutions.
- Supports coordination of activities simultaneously across multiple workstreams.
- Meets with decision makers, systems owners, and end users to define systems processes, requirements and resolve business systems issues.
- Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.
- Works closely with and provides support to change management, ensuring that all end user change impacts are identifiable and assessed across the key capability areas of Customer Relationship Management, Order Management and Billing
- Liaising with the Markets business leaders to understand the sales to ordering requirements
- Follow Agile development methodology to drive and deliver functionality on a regular cadence with data-driven feedback loops.

**Qualifications**:

- Partner with the businesses effectively to understand their objectives and roadblocks
- Take full project and programme ownership
- Engage in active listening and observation to understand the goals of the business
- Have the ability to tell a story and move hearts and minds to bring people into a new way of thinking
- Have a proactive mindset: able to see what needs to be done, and take action
- Have a track record for collaborating with cross-functional, international teams and partner teams
- Have a natural ability to be curious, creative and intuitive
- Good time management, ability to multitask, ability to prioritize and propensity to handle interruptions with poise and professionalism.
- Designing scalable, best practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance

Skills Required
- Salesforce platform experience, particularly in Sales Cloud, Service Cloud and Commerce Cloud.
- Salesforce certifications.

Desired
- Experience in managing vendor relationships and vendor delivery.
- Experience in using Jira & Service Now and working in an agile environment.
- Experience working in an Events/Exhibitions and Media Business.

Additional Information
- Alongside a competitive salary, Informa also offers the following employee benefits:

- 25 days paid holiday per year, and regional public holidays, you will also receive one day's paid leave for your birthday
- ShareMatch Scheme, Informa's colleagues Share incentive plan matches every share purchased with two free shares
- Volunteer days, You are given permission to take 4 days off per year to volunteer with an approved scheme
- Learning & Development, Our learning team supports year-round development with face-to-face training, access to Linked-in Learning.
- Medical Insurance, we offer a comprehensive medical insurance package provide by a leading healthcare provider.

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