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Customer Support Executive
4 weeks ago
The Customer Service Chat Process Specialist is responsible for providing exceptional customer support through chat-based interactions. This role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The Specialist will utilize strong communication skills, product knowledge, and problem-solving abilities to assist customers efficiently and effectively.
Job Responsibilities
Responding to Customer Inquiries:
Engage with customers via chat to address questions, concerns, and requests in a timely and professional manner.
Provide accurate and relevant information regarding products, services, policies, and procedures.
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
**Salary**: AED3,000.00 - AED4,000.00 per month
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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