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Customer Support Executive

7 months ago

Dubai, United Arab Emirates KRISH Project Management Full time

The Customer Service Chat Process Specialist is responsible for providing exceptional customer support through chat-based interactions. This role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The Specialist will utilize strong communication skills, product knowledge, and problem-solving abilities to assist customers efficiently and effectively.

Job Responsibilities

Responding to Customer Inquiries:
Engage with customers via chat to address questions, concerns, and requests in a timely and professional manner.

Provide accurate and relevant information regarding products, services, policies, and procedures.

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)