Banquet Coordinator

4 days ago


Dubai, United Arab Emirates HOLIDAY INTERNATIONAL HOTEL Full time

To provide a courteous, professional, efficient and flexible service at all times, Establish and improve the reputation of the hotel by offering a very personalised style of service as per Grand Excelsior Hotel Standards of Performance.
- Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
- Answer phone, direct to appropriate person and / or take messages.
- Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc.
- Promptly respond to all inquiries.
- Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
- Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guests general comfort and wellbeing.
- Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan (FP).
- Prepare signage and menu items for all banquet events function.
- Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.
- Sending Banquet event proposals to the guests and being in timely contact with them.
- Call customers to remind before for cut-off dates.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Ensure that all the administrative documents are prepared for the hotel sales team.
- Act as a liaison between all related hotel departments and host of the function.
- Ensure orders and requisitions for the Catering and Banquet departments are completed.
- Responsible to attend periodic sales meetings and circulate minutes of the meetings and regular follow up's.
- Respond and act upon any special requirement which function host had requested.
- Maintaining the entire banquet sales correspondence data base.
- Maintain departmental reports and procedures.
- Maintain all client information and folders.

**Education**:

- Diploma (preferred)

**Experience**:

- Banquet Coordinator: 1 year (preferred)


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