Call Center Team Leader

We are looking for a Call Center Team Leader for our client in Dubai. - Responsible to handle teams of customer service agents and call center agents - Coach their team on quality parameters, call center and customer service skills - Strong understanding of Call Center Operations and standards - Manage and ensure adherence of the defined work schedule -...

**Job Purpose** A call center team leader has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Team leaders working in call centers also have the role of training their team members and reviewing their performances...

**Prisitine Technologies** is seeking a passionate and experienced **Team Leader** to join our growing call center team in Dubai! If you thrive in a fast-paced environment and have a talent for motivating and developing others, this is the opportunity for you. **About the Role**: In this exciting role, you will play a pivotal role in driving the success of...

Should have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...

Should have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...

__ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs - Ensure training and development plans are...

__ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs - Ensure training and development plans are...

We deal in international Stock market, commodities and currencies. Looking for enthusiastic and professional sales agents. Smart Wings was built to provide an improved customer experience & marketing; high quality Call Center services within the financial industry. There are many Call Centers with professional call agents offering great solutions, however,...

We are seeking a dynamic and motivated individual to join our team as a Call Center Team Leader. In this role, you will be responsible for leading and guiding a team of customer service representatives in handling both inbound and outbound calls. Your primary objective will be to ensure the team delivers exceptional customer experiences, meets performance...

Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

**Key Responsibilities**: - **Team Leadership & Supervision**: - Lead, coach, and manage a team of call center agents, ensuring high performance and adherence to company standards. - Monitor agent performance, providing regular feedback, conducting performance reviews, and implementing improvement plans where necessary. - Assist in the recruitment,...

We are looking to hire Call Center Team Leader. to join our team in IBT. - _ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and...

**Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...

Job description - Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...

Should have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...

Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call interruptions, calls...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...