Call Center Team Leader

We are looking for a Call Center Team Leader for our client in Dubai. Responsible to handle teams of customer service agents and call center agents Coach their team on quality parameters, call center and customer service skills Strong understanding of Call Center Operations and standards Manage and ensure adherence of the defined work schedule Ability to...

Job PurposeA call center team leader has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Team leaders working in call centers also have the role of training their team members and reviewing their performances from...

**Prisitine Technologies** is seeking a passionate and experienced **Team Leader** to join our growing call center team in Dubai! If you thrive in a fast-paced environment and have a talent for motivating and developing others, this is the opportunity for you. **About the Role**: In this exciting role, you will play a pivotal role in driving the success of...

We are hiring team leader for our medical diagnostic center call center. We are looking for candidates with previous call center experience in medical setting and who are calm under pressure, focused and attentive to details.Job Description· Oversee the daily operations of the call center and ensure smooth functioning.Ensure every email, phone call, social...

Should have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...

Should have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...

__ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs - Ensure training and development plans are...

We are seeking a dynamic and motivated individual to join our team as a Call Center Team Leader. In this role, you will be responsible for leading and guiding a team of customer service representatives in handling both inbound and outbound calls. Your primary objective will be to ensure the team delivers exceptional customer experiences, meets performance...

Should have strong communication skills both in English & Arabic (written & spoken) Will be responsible to handle teams of customer service agents Should be able to coach customer service agents on quality parameters and customer service skills Work as first level of escalation for reporting team and assigned clients Strong understanding of Call Center...

Should have strong communication skills both in English & Arabic (written & spoken) Will be responsible to handle teams of customer service agents Should be able to coach customer service agents on quality parameters and customer service skills Work as first level of escalation for reporting team and assigned clients Strong understanding of Call Center...

Provide friendly, quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to...

Provide friendly, quality clientcare to the patients.Provides daily directionand communication to Patient Care staff so that customer servicecalls are answered in a timely, efficient and knowledgeablemanner.Provides continual evaluation ofprocesses and procedures. Responsible for suggesting methods toimprove area operations, efficiency and service to...

Provide friendly, quality clientcare to the patients.Provides daily directionand communication to Patient Care staff so that customer servicecalls are answered in a timely, efficient and knowledgeablemanner.Provides continual evaluation ofprocesses and procedures. Responsible for suggesting methods toimprove area operations, efficiency and service to...

Provide friendly, quality client care to the patients.Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to...

Provide friendly, quality client care to the patients.Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to...

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

We are looking to hire Call Center Team Leader. to join our team in IBT. - _ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and...

We are looking to hire Call Center Team Leader. to join our team in IBT. - _ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and...

Oversee the daily operations of the call center and ensure smooth functioning. - Coordinate between marketing team, nursing staff, reception, management and call center team - Lead, mentor, and motivate the calling team to achieve their targets. - Make sure call center team is converting all marketing teams leads to bookings - Develop and implement...

**Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To execute WhatsApp campaign and SMS campaign as per plan. - Build rapport with customers and convert to qualify leads. - To be a pro-active member of the Call Centre Team and support all calls. - To co-ordinate outbound/inbound activity to support the delivery of...