Team Leader

5 days ago


Dubai, United Arab Emirates Pristine Technologies Full time

**Prisitine Technologies** is seeking a passionate and experienced **Team Leader** to join our growing call center team in Dubai If you thrive in a fast-paced environment and have a talent for motivating and developing others, this is the opportunity for you.

**About the Role**:
In this exciting role, you will play a pivotal role in driving the success of our call center operation. You will be responsible for leading and coaching a team of call center representatives, ensuring they deliver exceptional customer service and achieve performance targets.

**Key Responsibilities**:

- Lead, motivate, and coach a team of call center representatives to achieve individual and team goals.
- Conduct regular performance reviews and provide constructive feedback to help team members develop their skills.
- Monitor call quality and ensure adherence to company policies and procedures.
- Identify and implement strategies to improve call center efficiency and customer satisfaction.
- Analyze call center metrics and reports to identify areas for improvement.
- Resolve customer complaints and escalations effectively.
- Foster a positive and productive team environment.
- Ensure team adherence to company policies and procedures

**You are a perfect fit if you have**:

- Minimum 2-3 years of experience in a call center leadership role.
- Proven track record of exceeding customer service goals.
- Strong coaching and mentoring skills.
- Excellent communication, interpersonal, and conflict resolution skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
- A passion for customer service and a commitment to excellence.
- Experience in a Dubai call center environment (a plus).
- Fluency in English and Hindi

**We offer a competitive compensation package that includes**:

- Attractive salary commensurate with experience.
- Comprehensive benefits package (details provided upon offer).
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to make a real impact on the success of our team.

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month


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