Call Center Team Leader

**Role**: Team Leader - Call Center **Department**: Call Centre **Reports To**: Call Center Customer Service Manager **Salary**: AED 3500 - 4k **Job Purpose**: A call center team leader has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down...

**Job Purpose** A call center team leader has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Team leaders working in call centers also have the role of training their team members and reviewing their performances...

We are looking for a Call center - Team Leader for our client in Dubai. - Be in charge of running and managing the call center department daily - Set targets for all other call center agents to meet up with - Schedule and organize shift patterns for other team members - Prepare forecasts and budgets for the call center. - Should have experience in leading a...

URGENT HIRING..! **Position: Call Center Team Leader** **Bilingual (Arabic & English)** Location: Dubai Experience: 3 yrs above at the same field **Job Types**: Full-time, Permanent, Contract Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

__ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs - Ensure training and development plans are...

We are seeking a dynamic and motivated individual to join our team as a Call Center Team Leader. In this role, you will be responsible for leading and guiding a team of customer service representatives in handling both inbound and outbound calls. Your primary objective will be to ensure the team delivers exceptional customer experiences, meets performance...

We deal in international Stock market, commodities and currencies. Looking for enthusiastic and professional sales agents. Smart Wings was built to provide an improved customer experience & marketing; high quality Call Center services within the financial industry. There are many Call Centers with professional call agents offering great solutions, however,...

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

**Key Responsibilities**: - **Team Leadership & Supervision**: - Lead, coach, and manage a team of call center agents, ensuring high performance and adherence to company standards. - Monitor agent performance, providing regular feedback, conducting performance reviews, and implementing improvement plans where necessary. - Assist in the recruitment,...

We are looking to hire Call Center Team Leader. to join our team in IBT. - _ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and...

**Objective** Manage the Call Center team to develop the business so that income increases and the future and growth of the business are guaranteed by contacting leads, pitching services to new and existing customers, and maintaining a good relationship with leads and customers. **Main Responsibilities** **Growth** - Co-ordinate with the Front Desk of the...

**Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Team Leader Contact Center** **Experience: 4 to 5 Years of exp in Contact Center** **Preferably Arabic speakers** **Location: Dubai** **Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To ensure...

Job description - Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call...

Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call interruptions, calls...

**Job Purpose** A call center supervisor has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Supervisors working in call centers also have the role of training their team members and reviewing their performances...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

TEAM LEADER ROLE - Actively involved in client calls and ensuring that updates are timely communicated to the team - Must be a people person and a reliable teammate. - Must be adaptable to any situation, be a clear communicator, able to tailor your approach dependent on the prospective client or your work colleagues. - Must have the passion for customer...