Warranty Administrator
2 weeks ago
**Job Summary**
**Key ResponsibilitiesWarranty Claims Management**
- Review client claims and ensure compliance with warranty criteria.
- Discuss warranty claims and expectations with customers.
- Process warranty claims quickly and accurately in compliance with distributor guidelines.
- Adjust and resubmit denied claims to secure payments for warranty work.
- Follow up with factory distributors regarding unpaid claims.
- Review rejected, incomplete, or returned claims and prepare for resubmission.
**Documentation and Inventory Management**
- Keep accurate inventory of ordered warranty parts and organize vendor paperwork.
- Maintain detailed and accurate records of warranty claims, repair orders, and customer interactions.
- Ensure warranty repair orders are accurate, legible, and completed per policies and manuals.
- Develop and maintain warranty policies, procedures, and documentation.
**Customer and Internal Team Support**
- Communicate effectively with customers to explain warranty coverage and address concerns.
- Provide technical support to internal teams and customers regarding quality and warranty issues.
- Train and support service teams on warranty processes and policies.
- Work closely with employees to improve customer satisfaction.
**Data Analysis and Reporting**
- Analyze warranty data to identify recurring issues and implement corrective actions.
- Prepare detailed reports on warranty performance, including trend analysis and insights.
**Coordination and Problem-Solving**
- Manage the warranty process, including claims handling, parts replacement, and issue resolution.
- Address complex warranty claims and complaints, ensuring timely and effective resolution.
- Coordinate with manufacturers regarding warranty coverage and claims.
- **Experience**: Minimum of 5 years as a Warranty Advisor or in a similar role.
- **Industry Knowledge**: Strong understanding of warranty processes, preferably in the automotive or related product industries.
- **Skills**:
- Excellent communication and interpersonal skills to interact effectively with customers and teams.
- Proficiency in handling administrative data, labor operation codes, and failure codes.
- Ability to analyze data, identify trends, and implement corrective actions.
- Exceptional organizational skills with attention to detail.
- Strong problem-solving and decision-making abilities.
- **Technical Proficiency**: Knowledge of warranty policies, regulations, and related software tools.
**Job Types**: Full-time, Permanent
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