Administrative Support

1 week ago


Dubai, United Arab Emirates SMASTER BUSINESS CREATIONS Full time

**Job Title: Administration Support - After Sales Service**

**Number of positions: 2**

**Salary: 6000 aed plus commission**

**Responsibilities**:

- Provide administrative support to the after-sales service department, ensuring smooth operations and timely follow-up with clients.
- Handle customer inquiries, issues, and complaints related to products and services, ensuring resolutions are achieved in a timely manner.
- Manage after-sales service requests, including product returns, exchanges, and repairs, following up with clients to ensure satisfaction.
- Process customer feedback and provide insights to improve product and service offerings.
- Maintain customer records and ensure all relevant information is accurately updated in the system.
- Coordinate with internal teams, such as the sales and product departments, to ensure customer needs are met efficiently.
- Prepare and send product service reports, invoices, and other necessary documents to clients.
- Track and manage inventory related to after-sales services (e.g., spare parts, accessories).
- Ensure customers are informed about product warranties, services, and the progress of their after-sales requests.
- Assist in organizing and implementing customer follow-up programs to ensure customer loyalty and satisfaction.

**Qualifications**:

- Proven experience in administrative support or customer service roles, ideally in retail or technology industries.
- Excellent communication and interpersonal skills, with a customer-first attitude.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with customer relationship management (CRM) systems is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Fluency in English (additional languages are a plus).

Pay: AED6,000.00 per month

**Experience**:

- administrative assistant electronics shop: 4 years (required)



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