Warranty Executive

3 weeks ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:

- Adjudicate warranty requests as well as warranty claims received from Toyota & Lexus branches across UAE effectively and in timely manner as per Toyota Motor Corporation warranty policies and procedures. Conduct warranty coaching tour as well as warranty related audit across Toyota & Lexus service centers to ensure compliance with established procedures. Evaluates areas of major incidences and applies control measures to minimize repairs and warranty costs.
- Instructs branches on warranty compliance processes and provide action plan on areas of non-conformity that do not comply with warranty policies and procedures.
- Ensure safety recall campaign information is received from TMC and distributed across AFM representatives. Actively monitor the performance and that the recall is performed on all vehicles as a matter of safety of our customers.

**What you will do**:

- Ensure excellent quality of warranty processing to minimise rejection and outstanding amount and maximise repayment & recoveries from Principals.
- Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.
- Ensure all parts and consumables are recorded in the warranty claim.
- Ensure no financial discrepancy between on-line system and actual claim being processed.
- Administer warranty policies and procedure to all Lexus and Toyota branches.
- Conduct warranty audit to ensure branch adherence to Lexus/Toyota warranty policy & procedures.
- Plan and oversee warranty auditing results.
- Draw up warranty audit action plans as to monitor branch implementation of the agreed action plan.
- Track parts availability, completion rates and communicate the reports
- Obtain parts from the branches to be returned to TMC and arrange for shipment.
- Maintain KPI Dashboard for warranty administrators and authorizations

**Required skills to be successful**:

- Thorough understanding of Warranty claims
- SAP Production Type experience
- Dealer Business Management System
- Customers handling skills

**About The Team**:
You will report to Warranty Supervisor - After Sales and you will be working in a busy automotive aftersales environment.

**What Equips You For The Role**:

- Minimum 3 Years of experience as Warranty Administrator in Automotive Industry
- Diploma or Degree in Mechanical/ Automotive Engineering
- Valid UAE driving license

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.

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