Head of Citizenship
4 days ago
The Head of Citizenship for Emerging Markets EMEA is responsible for coordinating and driving Citi’s citizenship programs across the cluster. Citi’s Citizenship activities are a key driver to enhance Citi’s reputation in the countries and also provide a great way to drive engagement across key stakeholder groups. The role will work closely with EMEA Community Development Head, the Citi Foundation and in-country PAOs and CCOs.
**ACCOUNTABILITIES**:
The role has the following accountabilities
- Work with the Head of Public Affairs and Head of Community Development to develop an integrated citizenship strategy that supports the business.
- Responsible for working with key stakeholders to implement this strategy, including the Citi Foundation, CCOs, PAOs and community partners.
- Responsible for coordinating Citi’s citizenship efforts across the cluster to ensure we are delivering in a way that maximises economies of scale, consistency in approach and brings maximum benefit to the countries in which they are implemented.
- Ensure that the programmes are measured and evaluated on a set of metrics agreed with the Head of Public Affairs and Head of Community Development.
- Developing communications for the programmes including internal communications, social media and media relations.
**TECHNICAL COMPETENCY REQUIRED**:
There is a strong focus on stakeholder engagement requires being comfortable working with a diverse group of internal and external stakeholders.
- 10 + years’ experience in running community programmes, Financial Services background is preferred
- Strong understanding of both traditional and social media
- Good writing skills
- Ability to think creatively to deliver programmes that engage and connect with all employees and stakeholders
- Attention to detail
- The ability to meet deadlines
- Strong team player
- Ability to develop internal networks
**BEHAVIOURAL COMPETENCY REQUIREMENTS**:
- ** Accountability and Execution**:
- Consistently operate at a high standard of quality and accuracy and within required timeframes to ensure decisions are acted upon and outcomes delivered
- ** Adapts to Change - **Adapt to circumstances, accept new ideas and change initiatives and adapt interpersonal style accordingly to suit different people or situations
- ** Analysis and Decision Making** - Identify and understand issues, problems and opportunities and develop appropriate solutions.
- ** Build Effective Working Relationships**:
- Develop and use collaborative relationships to facilitate the accomplishment of business goals.
- ** Innovation** - Generate new / innovative solutions to address business issues
- ** Plans and Organises** - Establish course of action for self and others and plan to ensure work is completed efficiently and within deadlines.
- ** Professional Disposition - **Demonstrate behaviours conducive to a professional financial services organisation.
**KEY BUSINESS RELATIONSHIPS**:
(Internal and external areas/bodies/agencies/providers the position will interact with)
**Internal**
- CCOs
- PAOs
- Regional and Cluster leads
- Citi Foundation
**External**
- Community partners
- Depending on the market, some government interaction may be required.
**Direct Reports - 0**
- **Job Family Group**:
Communications and External Relations
- **Job Family**:
Communications Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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