Cluster Meetings
6 months ago
**Responsibilities**:
To perform all duties and tasks in the assigned Place of Work according to the Units SPPs which are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry.
Ensure definite bookings are regularly chased to secure accurate numbers and the procurement of all required pre-payments
Conduct after events interviews at the conclusion of all events meeting set criteria in order to solicit constructive feedback for the hotel team.
To assist in implementing a successful solicitation strategy to find and maintain group/M&E business that enables the hotel to meet and/or exceed revenue goals in meeting rooms and food and beverage.
To assist clients once event starts and ensure smooth running of the event.
To solicit new and existing accounts to meet/exceed revenue goals. This will consist of desktop research of the market, telephone solicitation, site inspections, and written communication and file maintenance
To maintain knowledge of market, competition and customers
**Essential**:
- Ability to handle luxury guest volumes on a daily basis
- Must be flexible and ability to work long hours
- Creative and positive mind set
**Desirable**:
- 2 years minimum experience working in a multicultural / 5 star hotel environment
- Multi skilled
- Worked in different cultural environment
**Qualifications**:
**Essential**:
- Bachelor Degree
- Should have over two year experience in similar position
- Experience in food and beverage or event field
- Speed and accuracy, able to manage last minute activities
**Desirable**:
- Tertiary Education or Equivalent
- Good Computer Skills - MS office particularly Excel and Power point
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