Helpdesk Executive

5 months ago


Abu Dhabi, United Arab Emirates Group 42 Full time

Overview:
Presight is looking for an experienced Helpdesk executive to supervise/Monitor system performance/status, Ticket management/remedy portal.

***

**The opportunity**

To hone your skills as a Helpdesk Executive at Presight—a next-gen, future-tech company delivering cutting-edge AI-driven solutions that are engineered to improve the comfort and wellbeing of citizens living in emerging smart cities.

Presight is UAE's leading Analytics-driven, Cloud first, AI-enabled company with a deep focus on driving digital transformation in the MENACA region to power the next generation of cities, businesses, and industries. When it comes to challenges faced by organizations in the MENACA regions, Presight has in-depth knowledge and expertise. Presight enables public and private sector stakeholders to make analytics-driven, intelligent decisions. Its solutions help steer digital transformation and simplify its customers' challenges across various industries, including digital governments, national security, national cloud, healthcare, financial sectors, and infrastructure.

Founded in 2020, the company is headquartered in Abu Dhabi, UAE. Presight has developed transformative products/solutions which enable its customers to gain a stark competitive advantage by integrating AI, deep Analytics and ML in their digital transformation. The team of over +190 staff includes domain specialists, operations experts, data scientists, solution architects, software developers, engineers and data analysts from different countries - all committed to delivering impact.

Presight is an operating company of G42, UAE's leading AI and Cloud Computing company that champions AI as drivers that power progress, propelled by the combination of exceptional people and technology.

**Responsibilities**:
**Key responsibilities**

The Helpdesk Executive is responsible for effectively managing client expectations, setting the organizational standard, serving as a communication channel between customers and concerned O&M Team. /departments.
- Functional_
- To operate assigned system work, monitor system and network devices, perform daily system activities.
- Ticket Management using Ticket/Remedy Portal, coordinate with concerned teams, contractors for resolution and status update, achieve Project Service Level Agreements.
- Monitor and review the System Monitoring tools/dashboards and correct errors or inconsistencies.
- To work with the vendors for daily system checking and implementation
- Direct unresolved issues to the next level of support personnel
- To generate and export data reports, spreadsheets, and documents as needed
- To write and report the daily task to management team
- To get trained by vendors to take over the relevant operation knowledge, and take over the key task from vendors
- Identifies operational problems by observing and studying the functioning and performance of systems.
- Provides operational management information by collecting, analyzing, and summarizing operating and engineering trends.
- Anticipates operational problems by studying operating targets, modes of operation, and unit limitations.
- Updates job knowledge by participating in educational opportunities, reading publications, and participating in professional organizations.
- Record events and problems and their resolution in logs
- Identify and suggest possible improvements on procedures
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Follow up with customers and users to ensure complete resolution of issues
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Inform management of recurring problems
- Help update training manuals for new and revised software and hardware
- Train computer users as necessary

Qualifications:
To qualify, you must have
- 3 years of experiences in engineering/computer operation, Technical Support, Helpdesk and IT area.
- A bachelor’s degree in engineering or a related field
- Proven experience as a help desk technician or other customer support role

Ideally, you’ll also need
- Familiarity with common Ticket management/Remedy portals, operating systems and network monitoring programs
- Excellent English communication skills, including speaking, writing and active listening
- Good collaboration and teamwork skills with internal management team
- Timely response and communication with management team for any immediate problems or errors
- Active attitude toward new programs and systems
- Excellent engineering and manufacturing control
- Good analytical and problem-solving skills
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Working knowledge of fundamental o


  • Helpdesk Executive

    1 month ago


    Abu Dhabi, United Arab Emirates G42 Full time

    Overview: Presight, an ADX-listed public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region’s leading big data analytics company powered by Artificial Intelligence (“AI”). It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact....

  • IT Executive

    1 month ago


    Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time

    **Job Category**: Non-Medical **Experience**: 3+ **Gender Preference**: Male **Key Responsibilities**: - Provide IT support and troubleshooting for clinic staff, ensuring smooth operation of systems and networks. - Manage and resolve helpdesk queries related to hardware, software, and network issues. - Ensure the proper maintenance and security of IT...

  • IT Support Executive

    5 months ago


    Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position**:IT Support Executive** Job location**:Abu Dhabi** **Role overview**: Responsible for providing technical assistance and support to users of computer systems, software, and hardware. This may involve answering questions, troubleshooting problems, installing and configuring software, and providing technical support over the phone or in...


  • Abu Dhabi, United Arab Emirates SecureTech LLC Full time

    Minimum Years of Experience : 2+ years Preferred Experience : Managed IT Helpdesk / IT Customer Support roles Skills Required (non technical) : Customer handling, call coordination customer & team, document/records management, problem solving, effective communication. Skills Required (technical) : Basic knowledge of IT systems (MS Office, IT Service...


  • Abu Dhabi, United Arab Emirates Reliance Facilities Management Full time

    Schedule and coordinate appointments and travel arrangements for facilities Mobile teams - Keeping and Updating all records for LPO/Invoices/Clients' Database/AMC Contracts/Vendors/Service Reports/Materials and others - Sending invoices and make follow up calls to Clients on pending payments - Monitor all AMC Contract expiry dates and due payments and...

  • Project Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates City Way Facilities Management Full time

    To lead the Hard Services team within a VIP governmental project To make sure that buildings and their services meet the needs of their occupants and users as efficiently, safely and cost effectively as possible. Head of Project (FM) in charge of all Facility Operations, Housekeeping, Landscape, civil and fit out works of the...


  • Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a...

  • IT End User Support

    5 months ago


    Abu Dhabi, United Arab Emirates Archirodon Group N.V Full time

    Company Description Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance. - We...


  • Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a...


  • Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Application Support Analyst **Role: Application Support Analyst** **Location: Abu Dhabi, UAE** **Role Purpose**: - Actively participate and provide inputs for the operational plan. - Ensures the implementation of the Business Plans using the best-fit optimum technology, in conjunction with Project Managers, Technical Resources, and Business Resources and...

  • Hod Ict

    5 months ago


    Abu Dhabi, United Arab Emirates farnek.com Full time

    Position title - HOD ICT - Description **ICT Management** - Lead ICT department including people and process not limited to PC, User, Network, Servers, Assets and Cyber Security and communication (Etisalat) - Lead ERP, CRM, Zoho, Zuper, Eprocurement and HRMS with supplier for Project Management. - Ensure that policies and procedure relating to ICT...

  • Esb Solution Delivery

    2 months ago


    Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    ESB Solution Delivery & Development Lead **Role: ESB Solution Delivery & Development Lead** **Location: Abu Dhabi, UAE** **Role Purpose**: - Participate in integration strategy; analyze existing and proposed interfaces in the enterprise network, providing solution, recommendation. Participate in periodic reviews of interfaces to improve security,...


  • Abu Dhabi, United Arab Emirates Nair Systems Full time

    **CIAM Integration Developer** **Location: UAE** **Specialist Skills / Technical Knowledge, Technical Competencies Required for this role**: **Experience with/understanding of at least four of the followings**: - CIAM and IBM identity security access manager (ISAM/IBM verify) hands on experience with good working knowledge to handle Customization,...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Technical Analyst, Branch Banking Operations & Compliance **Role: Technical Analyst, Branch Banking Operations & Compliance** **Location: Abu Dhabi** **Role Purpose**: - Responsible for overseeing and executing implementation - A skilled and motivated member to play a crucial role in providing technical analysis and support to enhance banking branch...