Application Support Analyst

2 weeks ago

Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

Application Support Analyst

**Role: Application Support Analyst**

**Location: Abu Dhabi, UAE**

**Role Purpose**:

- Actively participate and provide inputs for the operational plan.
- Ensures the implementation of the Business Plans using the best-fit optimum technology, in conjunction with Project Managers, Technical Resources, and Business Resources and with Vendors in the agreed time frames.
- Attend the Market Seminars and Industry Forums to keep abreast with the latest technological trends and best practices and implements the best practices for the Bank. Provide Business presentations of Technology and latest technology in a business savvy format.
- Implement short-gap or bespoke system for the continuity in Business Operations, where the Vendor is not capable to provide appropriate solutions.
- Manage the incidents with the assistance of the System Analysts, Programmers to resolve them, convert them into known errors and design appropriate escalation procedures.
- Ensures that availability and performance targets are met for all Retail and Central Operations Systems and that optimum service levels are required.
- Execute the ad hoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT objectives related to ADIB group including International Expansion.

**Key Accountabilities of the role**:
**Strategy and Operational Planning**:

- Actively participate and provide inputs for the operational plan.

**Industry Awareness**:

- Familiarize with the Technology Trends, Strategic use of technology by peers.
- Attend Trade Fairs and seminars to keep abreast with the latest developments.

**Project Execution**:

- Responsible for the preparations of Project Planning documents, Scheduling, Resource Planning, Cost Estimating and Budgeting, RISK Management for the Vendor acquired Systems for Retail & Operations Applications.
- Implement ITIL standards wherever applicable for the Software related issues.

**In-House Applications Development**:

- Act as a design lead and procure accurate, unambiguous Business Requirements from the Business Units and break them by WBS to assign the tasks to System Analyst/Programmers for delivery.

**Operational Support**:

- Continuously Monitor and enhance the technology, policies, and procedures of the supporting infrastructure to provide the optimum returns for the Stakeholders.
- Ensures his team's completion of Progress Reports and other required documentation.

**Business Strategic Partnership Programs**:

- Establish partnerships with the Business Stakeholders for a proactive approach and constant feedback to assess the operational requirements and process automation to remedy issues on a short term and long-term basis.

**People**:

- Plan and assign the resources appropriate to their skills, motivate and reward the Staff, partnership, leadership, support, direction and mentoring the team.

**Communication**:

- Conduct regular team meetings, one to one meeting with the team members to have a high level of communication culture.

**Information Security**:

- Maintain information security related to ADIB, throughout the period of employment.
- As soon as possible, report any potential or actual risks or incidents affecting the security of information to the helpdesk.
- Maintain risk free / controlled IT Environment at ADIB

**Documentation / Process Ownership**:
The incumbent is responsible to
- documentation required for a particular process.

**Specialist Skills / Technical Knowledge, Technical Competencies Required for this role**:

- Post graduate professional qualification, typically graduate plus 3 to 5 years of relevant experience.

**Previous experience**:

- Minimum 5+ years of relevant experience as technical team lead in banking domain preferably FinnOne.

Job ID 300002131256650

  • Application Support Analyst

    4 weeks ago

    Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Application Support Analyst **Role**:Application Support Analyst** **Location**: Abu Dhabi **Role Purpose**: - Actively participate and provide inputs for the operational plan. - Ensures the implementation of the Business Plans using the best-fit optimum technology, in conjunction with Project Managers, Technical Resources, and Business Resources and with...

  • Application Support Analyst

    2 weeks ago

    Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Position : Application Support Analyst Location : Abu Dhabi - United Arab Emirates Experience : 4- 6 years Education : Bachelor’s Degree (Computer Science) Contract : 4 Months Extendable Job Responsibilities: - Managing Implementation, UAT and Training. - Facilitating Go Live and Support activities with relevant teams. - Managing Implementation, UAT and...

  • Application Support Analyst

    6 days ago

    Abu Dhabi, United Arab Emirates UHRS Full time

    **Role Purpose**: **Department** -Technology - WBG, Treasury & Risk Platforms **Position-** Application Support Analyst for WBG & Risk Platforms **Education**-Graduation **Experience/Background** - Should have knowledge about Card Management & Payment transactions in UAE Region **Work Location**: - Abu Dhabi **Job Types**: Full-time,...

  • Application Support Analyst

    2 weeks ago

    Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Position : Application Support Analyst Location : Abu Dhabi - United Arab Emirates Experience : 3- 5 years Education : Bachelor’s Degree (Computer Science) Contract : 6 Months Extendable Job Responsibilities: - Business user assistance and support. - System Testing, Issues Closure, Production Movement for Support Issues. - Incident and issue...

  • Application Support Analyst

    4 weeks ago

    Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Position: Technical Support Analyst Location: Abu Dhabi - United Arab Emirates Experience: 4-5 Years of experience Employment Type: 12 months extendable Number of positions: 1 Education: Bachelor’s Degree in Computer Science or equivalent Job Role & Responsibilities: - Providing technical support to teams within the organization. - tools: SQL, Kibana,...

  • Application Support Analyst

    4 weeks ago

    Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Job Role: Application Support Analyst Education: Graduate, preferably CSE/IT Experience: 5-6 years Prior experience in Finn One Collections and CAS systems Location: Abu Dhabi Contract Duration: 8 Months Extendable Roles and Responsibilities: - Requirement gathering. - Business user assistance and support. - System Testing, Issues Closure, Production...

  • Application Support Analyst for Wbg

    6 days ago

    Abu Dhabi, United Arab Emirates UHRS Full time

    **Department-** Technology - WBG, Treasury & Risk Platforms **Position-**Application Support Analyst for WBG & Risk Platforms **Education**-Graduation **Language**-English **Experience/Background** - Should have knowledge about Card Management & Payment transactions in UAE Region - Should have knowledge about ETL & BIG Data jobs **Role Purpose**: **Job...

  • Application Support Analyst- Abu Dhabi- Banking

    3 weeks ago

    Abu Dhabi, United Arab Emirates UHRS Full time

    **Role: Application Support Analyst** **ROLE PURPOSE**: 1. Actively participate and provide inputs for the operational plan. 3. Ensures the implementation of the Business Plans using the best-fit optimum technology, in conjunction with Project Managers, Technical Resources, and Business Resources and with Vendors in the agreed time frames. 5. Attend the...

  • IT Application Analyst

    6 days ago

    Abu Dhabi, United Arab Emirates Reach Employment Services Full time

    IT Application Analyst Technical and functional Experience **Salary**: From AED18,000.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

  • Application Support Analyst

    1 week ago

    Abu Dhabi, United Arab Emirates Derby Group of Companies Full time

    **Previous experience required**: Minimum 7-10 Years in banking (7 years in GTB / Risk Management Products and Intellect Cash Management & SAS Applications Implementation and Support) **Job Responsibility**: - Production support for Intellect iGTB, CBX, LMS, CnR, PPPP, ARX, FTS covering mobile, web portal, Norbloc blockchain, EFMS. - Develop MIS reports...

  • Application Analyst

    4 weeks ago

    Abu Dhabi, United Arab Emirates Aurawoo International Full time

    Abu Dhabi - **Job Country**: UAE - **Job Industry**: Information Technology (IT) & Telecommunication - **Job Profile**: Application Analyst - **Training Duration**: 1 month - **Number of Jobs Opening**: 38 - **Salary**: 350000 ( 350000 - 500000 Per Month) - **Job Type**:Full Time - **Visa**: Provided by company - **Food**:Provided by company -...

  • Application Analyst

    3 days ago

    Abu Dhabi, United Arab Emirates Healthsoft Middle East Full time

    Collaborate with the technology team and stakeholders to understand software requirements. - Analyze user needs and design efficient and effective software solutions. - Develop detailed specifications, including flowcharts and diagrams. - Customize off-the-shelf software to meet specific business requirements. - Identify and address any bugs or issues...

  • IT Application Support Analyst

    4 weeks ago

    Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    **Other responsibilities will include but are not limited to**: - Assessing problems - Identifying and assessing technological solutions - Troubleshooting and solving existing problems - Working with cross-functional teams - Providing on-call support - Maintaining records and writing reports - Application support skills - Good Verbal and written...

  • Application Troubleshooter and Analyst

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates DataCube Full time

    System Troubleshooter and AnalystWe are seeking a skilled System Troubleshooter and Analyst to join our team. The ideal candidate will have experience analyzing complex issues and developing solutions.Key Responsibilities:Analyze complex issues and develop solutions using various technologies.Collaborate with cross-functional teams to resolve production...

  • Technical Support Analyst

    1 day ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full time

    Job SummaryWe are looking for a Technical Support Analyst to join our team at e& UAE. As a Technical Support Analyst, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that they have an exceptional experience with our products and services.Key Responsibilities:Provide technical support via...

  • IT Support Analyst

    1 week ago

    Abu Dhabi, United Arab Emirates Eppeok Solutions Private Limited Full time

    **Job Title: IT Support Analyst** **Role - IT Administration And Support** **Location: Abu Dhabi, UAE (Onsite)** **Experience: 5+ Years** We are looking for an excellent experienced person in **IT Administration and Support** field. Be a part of a vibrant, rapidly growing tech organization with a great working environment. As an **IT Support Analyst** you...

  • Business Analyst

    2 weeks ago

    Abu Dhabi, United Arab Emirates MVP Application and game design L.L.C Full time

    **Key Responsibilities**: - Gather and document business requirements through meetings, workshops, and interviews with stakeholders. - Conduct data analysis to identify trends, process inefficiencies, and opportunities for improvement. - Collaborate with project managers, developers, and other team members to ensure requirements are understood and...

  • Technical Support Analyst, ATM'switch

    2 weeks ago

    Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Technical Support Analyst, ATM Switch **Role: Technical Support Analyst, ATM Switch** **Location: Abu Dhabi** **Role Purpose**: - Incident Management and Escalation process. - Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas' related Projects / Enhancements / BAUs, and Integrations with other...

  • Application Support Engineer

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates BITECH Middle East Full time

    Job OverviewWe are seeking a motivated and detail-oriented L1 Application Support Engineer to join our team at BITECH Middle East. As a key member of our support team, you will be responsible for providing frontline support for our suite of business-critical applications.Key Responsibilities:Monitoring & Incident Detection: Utilize tools like SolarWinds,...

  • Application Support Specialist

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts Dubai Full time

    Job DescriptionWe are seeking a skilled Application Support Specialist to join our team at Atlantis Resorts Dubai. As an Application Support Specialist, you will play a crucial role in ensuring the smooth operation of all resort software systems.About the RoleThis is an exciting opportunity for individuals with strong knowledge and practical experience of...