Customer Relationship Manager

5 days ago


Dubai, United Arab Emirates Headway Contracting Full time

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Knowing your competition and strategizing accordingly.

**Requirements**:

- A bachelor’s degree in business administration BBA in finance or a related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and communication skills.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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