Customer Relationship Manager

2 weeks ago


Dubai, United Arab Emirates Global Business Pro Service LLC Full time

The job responsibilities of a Customer Care Manager

Customer Service Leadership: Leading and managing a team of customer service representatives to ensure high-quality customer interactions and satisfaction.

Customer Support Strategy: Developing and implementing a customer support strategy that aligns with the company's goals and objectives.

Customer Issue Resolution: Overseeing the resolution of customer complaints, issues, and inquiries in a timely and effective manner.

Team Management: Recruiting, training, and supervising customer service staff, including setting performance goals and conducting regular performance evaluations.

Performance Monitoring: Monitoring the performance of customer service representatives, tracking key performance indicators (KPIs), and providing coaching and feedback for improvement.

Customer Feedback: Collecting and analyzing customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.

Process Improvement: Continuously improving customer service processes, procedures, and standards to enhance efficiency and effectiveness.

Customer Relationship Management: Building and maintaining strong relationships with key customers and addressing their unique needs and concerns.

Reporting: Preparing and presenting reports on customer service performance and key metrics to senior management.

Escalation Handling: Handling escalated customer issues and ensuring they are resolved satisfactorily.

Training and Development: Providing ongoing training and development opportunities for the customer service team to improve their skills and knowledge.

Budget Management: Managing the customer service budget and resource allocation to meet service objectives.

Cross-functional Collaboration: Collaborating with other departments (e.g., sales, marketing, product development) to ensure a seamless and consistent customer experience.

Technology and Tools: Utilizing customer service software and tools to manage customer interactions, monitor KPIs, and improve service quality.

Compliance and Quality Assurance: Ensuring that the team complies with company policies, standards, and regulations while maintaining a high level of service quality.

Crisis Management: Being prepared to handle and manage customer service crises and emergencies effectively.

Performance Metrics: Setting and tracking key performance metrics such as customer satisfaction, response times, resolution rates, and customer retention.

**Job Types**: Contract, Permanent, Full-time

**Salary**: AED3,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



  • Dubai, United Arab Emirates EOS Recruitment Full time

    **The Company**: A boutique FMCG promotional Company **The Role**: The Customer Relationship Manager manages a team of Campaign Managers. His/her role is to maintain The Company’s customers high satisfaction level not compromising on the company internal quality process **Major Responsibilities**: Team management: Leads a team of “Campaign Managers”...

  • Customer Relationship Manager-Automobile

    Found in: Talent AE C2 - 2 weeks ago


    Dubai, United Arab Emirates Client of Talentmate Full time

    Job Description The Customer Relationship Manager in the Automobile sector is responsible for managing and enhancing customer relationships, ensuring high levels of customer satisfaction, and facilitating customer retention. They serve as a bridge between customers and the dealership, addressing inquiries, concerns, and ensuring a smooth ownership...


  • Dubai, United Arab Emirates Soundlines Group Full time

    We are seeking a highly motivated and dynamic individual to join our team as a Client Relationship Executive / Admin Executive / Handling Worker grievances. In this role, you will be responsible for managing and maintaining positive relationships with our Clients while also handling administrative tasks and addressing worker...

  • Customer Relationship Manager

    Found in: Whatjobs AE C2 - 2 weeks ago


    dubai, United Arab Emirates Merge Recruitment Agency Full time

    Customer Relationship Manager (CRM) Jobs in Dubai, UAE by Merge Recruitment Agency | ArabJobs.comCustomer Relationship Manager (CRM)Merge Recruitment Agency - Dubai, UAE Posted In 16/2/2017Apply For JobApplicants383 Views10661Job Description•Dealing with VIP and high profile clients.•Dealing with all owners inquiries including delivering and uncompleted...

  • Customer Relationship Manager

    Found in: Whatjobs AE C2 - 2 weeks ago


    dubai, United Arab Emirates Merge Recruitment Agency Full time

    Customer Relationship Manager (CRM) Jobs in Dubai, UAE by Merge Recruitment Agency | ArabJobs.com Customer Relationship Manager (CRM) Merge Recruitment Agency - Dubai, UAE Posted In 16/2/2017 Apply For Job Applicants 383 Views 10661 Job Description •Dealing with VIP and high profile clients.•Dealing with all owners inquiries...


  • Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer **Role **:Customer Relationship Officer **Location**: Dubai **Role Purpose**: Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service...


  • Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer **Role **:Customer Relationship Officer **Location**: Dubai **Role Purpose**: Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service...


  • Dubai, United Arab Emirates Carbone Clinic Full time

    Overseeing the relationship with customer - Win new customers, and build long-term relationships with existing customers. - Monitor the implementation of marketing strategies - Achieving (and exceeding) monthly sales target. - Conducting market research and Identifying sales opportunities. - Brainstorming and developing ideas for creative marketing...

  • Relationship Manager

    Found in: Whatjobs AE C2 - 2 weeks ago


    dubai, United Arab Emirates Emirates Islamic Full time

    Job Purpose:A core professional relationship role responsible for developing large to medium customer relationships, providing advice / solutions based on thorough analysis of customer needs. Work needs to be to a high standard and fully compliant. Role holder may manage a small team mainly providing services relating to relationship management. Regularly...


  • Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer - Floater **Role **:Customer Relationship Officer **Location**: Dubai **Role Purpose**: Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational...

  • Relationship Manager

    Found in: Talent AE 2A C2 - 3 weeks ago


    Dubai, United Arab Emirates Emirates Islamic Full time

    Job Purpose:A core professional relationship role responsible for developing large to medium customer relationships, providing advice / solutions based on thorough analysis of customer needs. Work needs to be to a high standard and fully compliant. Role holder may manage a small team mainly providing services relating to relationship management. Regularly...

  • Relationship Manager

    2 weeks ago


    Dubai, United Arab Emirates Emirates Islamic Full time

    Job Purpose:A core professional relationship role responsible for developing large to medium customer relationships, providing advice / solutions based on thorough analysis of customer needs. Work needs to be to a high standard and fully compliant. Role holder may manage a small team mainly providing services relating to relationship management.Regularly...

  • Customer Relationship Unit Supervisor.

    Found in: Talent AE C2 - 2 weeks ago


    Dubai, United Arab Emirates MetLife Full time

    JOB PURPOSE: We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a team supervisor, you will be responsible for leading the team who is managing our relationship with customers and enhancing our overall customer experience. JOB...


  • Dubai, United Arab Emirates Emirates NBD Full time

    **Organization Unit Purpose** Corporate & Institutional Banking respectively cater to the requirements of Medium Corporates, Multinational Companies and High Net worth Individuals, whilst contributing to the Bank’s growth and profitability. **Job Purpose** A core professional relationship role responsible to develop large to medium customer...

  • Relationship Manager

    Found in: Talent AE C2 - 2 weeks ago


    Dubai, United Arab Emirates Real Estate Agency Full time

    Company DescriptionThe Real Estate Agency is a leading player in the Dubai real estate market, offering a wide range of services to property buyers, sellers, and developers. Our mission is to help clients achieve their real estate goals by providing customized solutions and exceptional customer service. With a team of experienced professionals, we are...


  • Dubai, United Arab Emirates Surani Group LLC Full time

    Surani Group is looking for Sales Professionals for No.1 bank in UAE. - To engage and educate customer on product usage. - Must have experience in sales or tele sales. - To identify new platforms to generate leads. - Able to work towards achieving targets. - Excellent Communcation and relationship building skills. Qualifications: Bachelor's Degree or...


  • Dubai, United Arab Emirates Surani Group LLC Full time

    Surani Group is looking for Sales Professionals for No.1 bank in UAE. - To engage and educate customer on product usage. - Must have experience in sales or tele sales. - To identify new platforms to generate leads. - Able to work towards achieving targets. - Excellent Communcation and relationship building skills. Qualifications: Bachelor's Degree or...


  • Dubai, United Arab Emirates AG Assets Real Estate LLC Full time

    A Real Estate Relationship Manager is a professional who specializes in building and maintaining relationships with clients in the real estate industry. Their primary responsibility is to develop and nurture long-term partnerships with individuals, businesses, or organizations that are interested in buying, selling, or investing in real estate...


  • Dubai, United Arab Emirates Sparta Galaxy Management Consultancy Full time

    We are seeking a Relationship **manager **with a minimum of 1 year of experience in this field. - Must be h - As a business development manager/assistant manager, your responsibility will be establishing and maintaining strong networks, negotiating deals, and collaborating with others to foster mutually beneficial relationships that contribute to the...

  • Clinic Manager Jobs in Dubai 2022 | Mediclinic Careers

    Found in: Whatjobs AE C2 - 2 weeks ago


    dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...