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Customer Relationship Executive
3 weeks ago
Job Title: Customer Relationship Executive (Arabic Speaker) - Landscaping Company
**Job Description**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relationship Executive. As an Arabic speaker, you will play a crucial role in maintaining excellent relationships with our Arabic-speaking clients within the landscaping industry.
**Responsibilities**:
- Cultivate strong relationships with existing Arabic-speaking clients to ensure satisfaction and retention.
- Act as the main point of contact for Arabic-speaking clients, addressing inquiries, concerns, and providing solutions promptly and professionally.
- Understand clients' needs and requirements, and collaborate with internal teams to ensure timely delivery of services and products.
- Coordinate with sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients.
- Keep accurate records of client interactions and transactions using CRM software.
- Monitor client accounts, track performance metrics, and provide regular reports to management.
- Assist in developing strategies to enhance customer satisfaction and loyalty among Arabic-speaking clientele.
- Stay updated on industry trends and competitor activities to identify potential areas for improvement.
**Requirements**:
- Fluency in Arabic and English languages is essential.
- Proven experience in customer service, client relationship management, or a similar role.
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Proficiency in using CRM software and Microsoft Office suite.
- Knowledge of the landscaping industry or related field is a plus.
- Bachelor's degree in business administration, marketing, or a relevant field.
Pay: From AED1.00 per month
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