Retention Officer
5 days ago
. Retrieval of lost accounts by analyzing and addressing the root cause.
B. Liaison with new merchants to identify the level of their satisfactions through evaluating the quality of back up support.
Analyzing & monitoring merchant’s monthly spend on POS terminals and accordingly take required actions for retention, retrieval, rental impose.
Regularly review merchants portfolio to identify reduced / zero transactions accounts and accordingly taking measures to resolve issues to restart POS terminals.
Taking necessary approvals from respective departments for merchants POS transaction rates, commission structure, rebate, imposing annual rent based on the transaction volume.
Getting in touch with the merchants to identify issues faced either technical or financial related and accordingly communicating the same to respective department for resolution.
G. Reviewing Merchant’s portfolio to identify and forward to technical team for zero spend / low spend POS terminals for retrievals.
H. Meeting and paying courtesy visits to merchants to build, develop and maintain cordial relationship.
I. Imposing and recovering POS annual rental for low transactions merchants.
J. Defending existing merchants from competitors through excellent service, regular interaction and relationship building.
K. Ensure adherence to all service activities as laid out in bank’s policies related to compliance.
Answering phone calls - complaints
Arranging Assignment letters & income letters.
Retaining merchants, Imposing rental, arranging retrievals & generating Leads.
Arranging KYC documents & coordinating with FAB team
Follow up for MID’s & MI team & arranging additional terminals, activating MID’s
Arranging approvals for replacements/rental reversals
**Job Types**: Full-time, Permanent
**Salary**: AED5,000.00 - AED7,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Graduation Class of which year?
**Education**:
- Bachelor's (preferred)
**Experience**:
- loyalty: 1 year (preferred)
**Language**:
- English (required)
License/Certification:
- Driving License (required)
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