Head of Operations, Custom Events

7 months ago

Dubai, United Arab Emirates Clearstate Pte. Ltd Full time

**Introduction**:
The Economist is the leading source of analysis on international business and world affairs. We deliver world-class, thought provoking content through a range of formats, from web and app, to newspapers and magazines, conferences, film and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

We are currently looking for a Head of Operations for our Custom Events team who will be responsible for the project management and operational delivery of events produced by Economist Impact. This position reports into the Global Head of Operations. You will plan, coordinate and control the activities of event projects to meet organisational and operational objectives.

**Accountabilities**:
**How you will contribute**:

- Ensure the development and smooth execution of event experience - including location and venue selection, event design, logistics and delivery - to accomplish the goals of the businesses and meet the standards of quality expected by The Economist Group and our clients
- Manage a global team across London, New York and Dubai, allocating resource effectively and managing freelance needs
- Help determine, resource and optimise the delivery, project management and operational needs of bespoke events
- Develop and manage event budgets in close coordination with the business owners and peers, ensuring that all events costs are managed effectively and hit gross margin KPI’s
- Working alongside business heads and commercial peers, establish rate card structure for turnkey and bespoke custom events
- Manage supplier contracts and coordinate with finance and other stakeholders to manage timely payment of invoices
- Serve as “executive sponsor” for a select number of scheduled events and Group-wide initiatives each year, leading event or initiative development and ensuring close coordination of marketing, programmer, sponsorship sales, and logistics.
- Work closely with LSE operations team to share best practices, contacts and rates. Liaise with stakeholders from other parts of the business as needed for Group wide initiatives
- Ensure all external vendors are selected and managed to optimize value for the Group and in adherence with the Group’s anti-bribery policies. Identify and develop opportunities to improve value through global or regional contracts, and through barter arrangements where appropriate. Develop strategic relationships with vendors and other 3rd parties.
- Maintain and improve business processes and systems for project management to ensure that teams meet agreed deadlines for the programming, marketing, and production of events.
- Work with clients and other senior stakeholders in a professional manner to support client needs and the goals of the business
- Chair a weekly team meeting for bespoke events, include action points and follow up to support event delivery

**Experience, skills and professional attributes**:
**The ideal skills for this role are**:

- A broad range of experience managing conferences and bespoke client-tailored events is crucial
- Experience with international events in the b2b industry will be advantageous
- Experience managing and developing teams; experience managing teams through change, and across offices and regions, preferred
- Demonstrated track record of managing vendor relationships, including negotiating favorable contract rates and terms
- Demonstrated experience developing and managing events to meet specific goals, both financial and otherwise
- Creativity and a passion for developing high-quality, forward-thinking event experiences on a lean budget
- Excellent client management skills. Experience working with clients and managing client projects
- Ability to manage teams across dozens of projects in a changing, fast-paced work environment
- Excellent collaboration skills; experience working in complex, multi-stakeholder environments along with excellent written and oral communication skills
- Familiarity with event technologies, and ability to assess new technologies and make strategic recommendations
- Able to fulfill flexible working hours during busy periods, and travel as required, concentrated during busy event seasons
- Pro-active, reliable, results orientated, a finisher, attention to detail, disciplined
- Curiosity and a basic interest in global affairs

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