Customer Support Executive
6 months ago
**Problem Solving**: Identifying and resolving customer issues effectively and efficiently. This could involve troubleshooting technical problems, clarifying billing discrepancies, or providing guidance on product usage.
**Maintaining Records**: Documenting interactions and maintaining records of customer inquiries, comments, and complaints. This helps in tracking recurring issues and improving service quality.
**Product Knowledge**: Having a deep understanding of the company's products/services to effectively assist customers and provide accurate information.
**Communication Skills**: Strong communication skills are crucial for explaining solutions clearly, empathizing with customers, and ensuring they feel understood and valued.
**Team Collaboration**: Collaborating with other departments such as sales, marketing, and technical support to ensure consistent and satisfactory customer service.
**Adaptability**: Being adaptable and flexible in handling various situations and customer personalities, as well as adapting to new technologies and processes.
**Time Management**: Managing time effectively to handle multiple customer inquiries simultaneously while maintaining quality in responses.
**Problem Escalation**: Knowing when to escalate complex issues to higher-level support or management for resolution.
**Customer Feedback**: Gathering and relaying customer feedback to the appropriate departments for product/service improvements.
**Salary**: Up to AED2,500.00 per month
**Experience**:
- Customer Handling: 1 year (preferred)
**Language**:
- Hindi (required)
Ability to Commute:
- Dubai (preferred)
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