Call Centre Coordinator
2 months ago
**Job Title: Call Center Coordinator**
The Call Center Coordinator is responsible for overseeing the daily operations of the call center, ensuring efficiency, productivity, and excellent customer service. They work closely with call center agents, supervisors, and other relevant departments to achieve organizational goals.
**Responsibilities**:
- Supervise and lead call center agents.
- Manage daily operations for efficiency.
- Ensure high-quality customer service.
- Analyze call center metrics.
- Coordinate training programs.
- Facilitate communication between departments.
**Qualifications**:
- Bachelor's degree or equivalent experience.
- Previous call center or customer service experience.
- Strong leadership and communication skills.
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