Call Centre Assistant

2 weeks ago


Dubai, United Arab Emirates WeSource Human Resources Consultancy Full time

**Position**: Call Centre Assistant
**Location**: Dubai
**Contract Duration**: Temporary (5 months)
**Salary**: AED 5,000 - 6,000 per month
**Work Schedule**: 6 days a week, 8am - 5pm / 9am - 6pm

**Job Overview**:
**Key Responsibilities**:

- Handle incoming calls and respond to customer inquiries in a professional and courteous manner.
- Provide accurate information and support to customers in both English and Chinese.
- Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
- Document customer interactions and maintain accurate records of calls and issues.
- Collaborate with team members to improve service quality and operational efficiency.
- Adhere to company policies and procedures while ensuring compliance with regulatory requirements.

**Qualifications**:

- Proven experience in a call centre or customer service role.
- Bilingual proficiency in English and Chinese (spoken and written). Chinese is Mandatory.
- Call Centre / Customer Service background is Mandatory.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent problem-solving skills and a customer-oriented mindset.

**What We Offer**:

- Competitive salary ranging from AED 5,000 to 6,000 per month.
- Temporary contract with the potential for extension based on performance.
- Supportive and dynamic work environment.
- Opportunities for professional growth and development.

**Application Process**:
If you meet the above qualifications and are interested in this position, please submit your resume and cover letter and we will contact you shortly.

**Job Types**: Temporary, Contract
Contract length: 5 months

Pay: AED5,000.00 - AED6,000.00 per month



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