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Call Centre Executive

1 month ago

Dubai, United Arab Emirates Duserve Full time

**JOB SUMMARY / PURPOSE**

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency. They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

**Responsibility**:

- Always adhering to the call centre procedures and policies for all 800 lines - Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
- For professionally handle the customer call as per the company standard.
- For transfer of calls to specific departments depending on the client/customer’s requirement.
- For appropriate use of the CAFM systems.
- To provide personalized customer service to the highest level.
- To prepare and circulate aging, monthly & daily reports to the Execution Team.
- Prepare various reports on service request, incidents & work orders for the execution team.
- Building customer’s interest in the services and products offered by the company.

**QUALIFICIATON**:Higher School Secondary or Graduate

**Location**:Dubai, UAE