Call Centre Agent

6 months ago


Dubai, United Arab Emirates dubai international real estate Full time

Respond timely to all customer enquires in a highly professional efficient and friendly manner.

Maintain the accuracy of CRM database including updating all customer details where possible.

Raise and record relevant case based on the priority in the system and assign to the relevant department for further action following the Service Level Agreement for each escalation.

Responsible for data input on reported incidents to be updated timely and accurately.

Follow up and coordinate with all the departments to deliver the best service for our tenants.

Achieve the monthly target of adherence, CRM, call quality, process steps and tests for Call Centre / Customer Care Department.

Understanding and striving to meet or exceed Call Center Metrics while providing excellent consistent customer service.

Ability to work mandatory overtime hours to accommodate call center needs as well as to support on call rotation based on the weekly roasters, public holidays - where needed.

Proactively managing issues, escalation and attending tenants, customers, stakeholders in support of the Organization

To support the Administration Team in relation to Customer Care

Performs other duties as necessary assigned by the Line Manager/Department Heads

Adhering to all Company Policies and Procedures.

Adhere the company Business Code of Conduct and Ethics.


  • Call Centre Agent

    6 months ago


    Dubai, United Arab Emirates Reach Employment Services LLC Full time

    Role - Call Centre Agent Location - Dubai Notice - Immediate Language - Arabic(must),English Experience - 1+ years Note - Only immediate profiles will be considered. Should be inside UAE. Pay: AED2,000.00 - AED2,500.00 per month

  • Call Centre Agent

    6 months ago


    Dubai, United Arab Emirates Oneztech Full time

    **Responsibilities**: - Handle inbound and outbound customer calls professionally. - Answer customer inquiries and resolve issues promptly. - Provide information about products and services. - Record details of calls and customer interactions. - Follow up on customer calls when necessary. - Maintain customer databases and ensure accurate information. -...


  • Dubai, United Arab Emirates Ultimate HR Solutions Full time

    We are hiring for Call Center Agent for one of the client in UAE. Job Details - Minimum 6 month of experience in call centre and BPO - Arabic nationality can apply - Salary AED 3500 (All Inclusive)+ Visa + Insurance + leaves + EOSB - Location - Umramool, Dubai - Immediate Joiner

  • Call Centre Agent

    2 weeks ago


    Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

    **Role**:Call Centre Agent-**Walk In Interview** **Location: Kings Tower-International City Phase(2) - Dubai** **Timing: 11 AM to 4 PM, Monday to Saturday Till 31 Dec** **Role Overview**: **Key Responsibilities**: - Make outbound calls to potential customers to promote company's products and services. - Understand customer needs and offer solutions and...

  • Call Centre

    6 months ago


    Dubai, United Arab Emirates SKS TRADING Full time

    We are looking for Experience **Arabic Call Centre Agent** Preferred : Arabic Speaker **Duties & responsibilities** - Answer incoming calls promptly and professionally, addressing customer inquiries, requests, and complaints. - Efficiently take orders from customers over the phone, ensuring all necessary details are accurately captured. - Confirm order...

  • Call Centre Agent

    1 month ago


    Dubai, United Arab Emirates WeSource Full time

    Location : DubaiCall Centre - 1 bilingual (English & Arabic) - With call center background * Following are the terms: - Contract Duration Temporary role - 5 months contract - AED 5,000 - 6,000 per month - 6 days a week / shift timings **Key Responsibilities**: - Answer inbound calls and make outbound calls to customers in a professional and courteous...

  • Call Centre Agent

    3 months ago


    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Opening: Call Agents We are looking for experienced Call Agents with a minimum of 1 year of call agent experience. Job Details: **Salary**: 2000 AED + 10 AED commission for every lead closed Location: Dubai Visa: Must be on your own visa or have a visit visa valid for 2 months **Requirements**: Fluent in English Able to start immediately Any...

  • Call Centre Agent

    7 months ago


    Dubai, United Arab Emirates Hireget Full time

    **About us**: At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development. **Responsibilities**: - Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support. - Listen actively to customer...

  • Sales Representative

    6 months ago


    Dubai International City, United Arab Emirates Haista Clinic Full time

    **Job description** GREAT OPPORTUNITY !! Haista Clinic is a company specialized in medical Tourism based in Istanbul and expanded in Dubai. We are looking for several employees to work full time as call centre agents in our new branch in Dubai. **Job requirements**: - Fluent in English. - Excellent communication and sales skills. - Minimum 6 months of...

  • Call Centre Agent

    6 months ago


    Dubai, United Arab Emirates A2B Properties Full time

    We are a leading company in the service industry, specializing in customer support solutions. As we continue to expand our operations, we are seeking highly motivated and dynamic individuals to join our team as Call Center Agents. This position is based in Dubai and offers a rewarding opportunity for talented individuals who excel in customer service and...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates V REKRUT HR SOLUTIONS Full time

    Position : Call Centre Agent Department - Sales Location : Dubai **Salary**: AED4,500.00 - AED5,000.00 per month


  • Dubai, United Arab Emirates Dubai Limited Investment Full time

    We are immediately hiring Call Centre agents with background of Pharmacy/Medicine/Nursing Must be able to speak English fluently Ready to work in shifts Must have Nusrsing/Pharmacy background Salary-6000-6500 AED/month Preference for immediate joiners Pay: AED6,000.00 - AED6,500.00 per month Ability to commute/relocate: - Dubai: Reliably commute or...


  • Dubai, United Arab Emirates Dubai Limited Investment Full time

    We are immediately hiring Call Centre agents with background of Pharmacy/Medicine/Nursing Must be able to speak English and Urdu fluently Ready to work in shifts Must have Nusrsing/Pharmacy background Salary-6000 AED/month Preference for immediate joiners Pay: AED6,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to...

  • Call Centre Agent

    3 months ago


    Dubai, United Arab Emirates Furless Permanent Full time

    **Key Responsibilities**: - Handle inbound and outbound calls to assist customers with inquiries, bookings, and service requests. - Provide accurate information regarding services, promotions, and available appointments. - Schedule and confirm client appointments efficiently to maximize branch availability. - Follow up with clients to ensure satisfaction...


  • Dubai, United Arab Emirates Royal Smart Lifestyle Travel AND Tourism L.L.C Full time

    Join our esteemed team at Royal Smart Lifestyle Travel AND Tourism L.L.C as a Travel and Tourism Call Centre Agent. As an essential part of our customer service division, you will be responsible for delivering exceptional support to travelers through inbound and outbound calls. Your primary duty is to handle inquiries, bookings, and support requests related...

  • Sales Account Manager

    6 months ago


    Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full time

    We are searching for a resourceful Sales Account Manager to join our growing team at IBT in UAE. Growing your career as a Full Time Sales Account Manager is an awesome opportunity to develop excellent skills. This Position is Strictly for Personnel with Call Centre outsourcing experience. Roles & Responsibilities: - Pure hunting role - to focus on...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates SKS TRADING Full time

    We are looking for Experience **Arabic Call Centre Agent** **Duties & responsibilities** - Answer incoming calls promptly and professionally, addressing customer inquiries, requests, and complaints. - Efficiently take orders from customers over the phone, ensuring all necessary details are accurately captured. - Confirm order details with the customer to...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Strive Services Group Full time

    **Overview**:As a Call Centre Agent for our Facility Management Company, you will play a crucial role in ensuring efficient communication between our organization and clients. Your primary responsibility is to handle inbound and outbound calls, address inquiries, and provide exceptional customer service. The role involves managing service requests, resolving...

  • Call Centre Agent

    1 week ago


    Dubai, United Arab Emirates Easy Lease Motor Cycle Rental Full time

    We are looking for **Call Center Agent** at Easy Lease Motorcycle who will be responsible for managing incoming and outgoing customer calls, addressing account inquiries, handling customer complaints, and resolving support issues in a timely and professional manner. **Key Responsibilities**: - Answer inbound calls and document call details in tracker. -...


  • Dubai, United Arab Emirates Beauty Room Salon and Spa Full time

    experienced call center agent to answer incoming calls **Salary**: AED2,061.00 - AED5,673.00 per month