Mobile and Computer Customer Support Representative
3 days ago
Here is a sample job description for a **Mobile and Computer Customer Support Representative**:
**Job Title**: Mobile and Computer Customer Support Representative
**Job Type**: Full-Time/Part-Time
**Salary: 1500**
**Location**: [Ajman]
**Department**: Customer Support
**Job Summary**:
**Key Responsibilities**:
- Guide customers through product setups, installations, and configurations for both mobile and computer systems.
- Help customers resolve performance, connectivity, and software issues related to their devices.
- Offer solutions to customers regarding operating systems (Android, iOS, Windows, macOS) and third-party apps.
- Escalate complex issues to senior technicians or other departments as needed.
- Document all customer interactions, issues, and solutions accurately in the customer support database.
- Stay up-to-date with new product releases, software updates, and industry trends to provide relevant assistance.
- Assist in the troubleshooting of hardware issues and recommend appropriate repairs or replacements.
- Provide instructions for device maintenance, upgrades, and security settings.
- Educate customers on how to use features of their mobile and computer devices to maximize performance and usability.
- Handle returns, exchanges, and warranty claims following company policies.
**Qualifications**:
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred).
- Proven experience in technical support, customer service, or IT support (preferred).
- Strong knowledge of mobile phones (Android, iOS), laptops, and desktop computers, including hardware and software troubleshooting.
- Familiarity with common operating systems (Windows, macOS, Android, iOS).
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Strong verbal and written communication skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to work independently and as part of a team.
- Basic knowledge of networking and internet connectivity issues (Wi-Fi, Bluetooth, etc.) is a plus.
- Ability to explain technical concepts to non-technical users.
Pay: AED1,500.00 per month
Application Deadline: 15/01/2025
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